Colonial Volkswagen of Westborough

The service department is excellent. All the work was clearly described and everything was done in timely manner. All the work was clearly described and everything was done in timely manner. More

Always a great experience at Colonial Volkswagen. Friendly and easy going service advisors with no pressure. Friendly and easy going service advisors with no pressure. More

I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More

Bill McGrath and company are fantastic to work with they treat you right. They make having to get your car serviced easy. treat you right. They make having to get your car serviced easy. More

Prompt Service, flexible payment methods, every necessary step was explained accurately over the phone, good experience overall. step was explained accurately over the phone, good experience overall. More

Bills entire service team is top notch. .. wouldn't bring my vehicles any where else. .. wouldn't bring my vehicles any where else. More

Pierre was wonderful! He was extremely knowledgeable and a pleasure to work with. He helped to guide us to the perfect car, and worked to find the color exterior and inter He was extremely knowledgeable and a pleasure to work with. He helped to guide us to the perfect car, and worked to find the color exterior and interior that we preferred in a short time. When we came to the dealership to pick up the car, Pierre gave us a very thorough and much needed 'tour' of all of the features. We love our new car, were 100% happy wiith our experience and will be sure to recommend Colonial VW and Pierre to feriends and family when they are looking for a new car. More

They were very friendly and helpful, they had a large inventory including the car and color I was looking for,they gave me the lowest price possible beating other Volkswagen dealerships,I'm very happy wi inventory including the car and color I was looking for,they gave me the lowest price possible beating other Volkswagen dealerships,I'm very happy with West borough Volkswagen More

Pierre was extremely knowledgeable and personable. My car was totaled, so I wasn't expecting to be in the market for a new vehicle. I was very indecisive on what I wanted/needed. He was patient and he My car was totaled, so I wasn't expecting to be in the market for a new vehicle. I was very indecisive on what I wanted/needed. He was patient and helpful over a week. I finally decided on a great Tiguan. More

They're always quick to respond and eager to make things right. I appreciate their service. right. I appreciate their service. More