Back

Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,431 Reviews

1,431 Reviews of Colonial Volkswagen of Westborough - Service Center

Sort by
July 29, 2025

Great customer service skills. We felt welcomed and responded to. He is exceptional in terms of our history with service departments! More

by WDZIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Thank you to the team! Great service and we appreciate all of your help very much. More

by SHEILABEAILBRIDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Service department is awesome! They’re the reason why I’ve bought consecutive cars here. More

by TAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Wheels whee all greasy from being rotated and had to bring car back because a air pressure sensor wasn’t re set More

by beaver8451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fallon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

I continue to say it is the best service department around. We have been a customer for over 20 years. More

by JOHN.GNIADEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Always professional and honest. I've bought and serviced my cars here for over 12 yrs. More

by SCOBURN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Jon at Volkswagen was a pure delight to work with. I was able to text him throughout the process of waiting for my car to be finished which was very convenient. Love this dealership! More

by KIMBERLY.ASHLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Great overall experience -- everything was easy and done efficiently. I felt appreciated as the customer! More

by amytesoro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

Everyone in sales, service, and finance was friendly, accommodating, and fair. I recommend Colonial Volkswagen of Westborough. More

by hapasternack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renato Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aamir Iqbal
July 18, 2025

Jon was amazing we were checked in and out quickly and received the car ahead of time! Car was serviced washed, inspected and returned ahead of schedule More

by biglers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...