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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,384 Reviews

1,384 Reviews of Colonial Volkswagen of Westborough - Service Center

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December 13, 2023

Excellent service department and even nicer staff. Been a customer of Colonial VW of Westborough for about 10 years. Employees always willing to assist and keep me updated during my visit. Always n More

by RMCGINNITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Always helpful in person and on the phone. I wasn't able to pick up my car the same day yet was able to grab it the very next morning. Very accommodating! More

by jvmelo
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

I've had nothing but excellent service at each and every visit with Colonial VW. More

by BHAKALA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

The service department is always thorough, and courteous, and they always provide a great and timely service. More

by eloconto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

Employees are helpful and friendly. They do a good job with maintenance and repairs. Easy to make an appointment. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

Was my first visit to the dealership - great customer service. Attention to detail, quality service and timely notification were all components that were greatly appreciated. More

by TV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

Done in less time than expected. Thanks. Recall airbag replacement. I am writing more words as I have to More

by ANNKGARY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

Always a pleasure to deal with. Prompt, efficient and courteous. Always explain what needs to be done. More

by cjcole1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

Always the best sales and service. Vehicle was completed on time and was kept up to date on progress. More

by Pilot14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

I always enjoy my experience with colonial volkswagon’s service department. I feel that everyone there is friendly and extra focused on creating a good customer experience More

by JENNIFER.FOLLETT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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