Colonial Volkswagen of Westborough - Service Center

I had a great experience! Staff were helpful, knowledge and accommodating. The sales team were the best I've dealt with. Not pushy. They listened to my husband and myself. Staff were helpful, knowledge and accommodating. The sales team were the best I've dealt with. Not pushy. They listened to my husband and myself. More

John and Kevin were great communicating throughout the process. They were also really helpful in getting me transportation. process. They were also really helpful in getting me transportation. More

Has gotten to expensive the labor charge more than parts or what it takes to fix or what it takes to fix More

Always helpful and I feel confident that they give me the best advice and know how to take care of the problem. best advice and know how to take care of the problem. More

Jon Lucey, Service Advisor, was awesome…as usual! Helped me right away with the issue I had with my car. Helped me right away with the issue I had with my car. More

They were awesome. they were very helpful.they are very respectful people and I like them. they were very helpful.they are very respectful people and I like them. More

After my oil change my car seems a little off. My first time with them was great. This time my car seems off. My first time with them was great. This time my car seems off. More

Bill Fallon was very prompt and attentive! Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. More

Very professional, work was done on time. Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well More

Gina is a remarkable salesperson in the car industry who consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for cars make her a standout in the field. I first met Gina when I decided it was time to purchase a new car. As soon as I stepped into the dealership, her warm smile and welcoming demeanor put me at ease. Right away, it was evident that she was knowledgeable about the various car models and their features. Gina took the time to understand my needs, preferences, and budget constraints. She asked insightful questions to narrow down the options and made valuable suggestions based on my lifestyle and requirements. It was clear that she genuinely cared about finding the perfect car for me, rather than just making a quick sale. Throughout the process, Gina was patient, attentive, and responsive to my inquiries. She expertly guided me through the available inventory, explaining the pros and cons of each model in a way that was easy to understand. Her passion for cars shone through as she shared interesting details about their performance, safety features, and technology. What impressed me the most about Gina was her transparent and honest approach. She provided me with all the necessary information, including pricing details, financing options, and any additional costs involved. She was upfront about any potential drawbacks or limitations of certain models, ensuring that I had realistic expectations. When it came time for a test drive, Gina arranged everything efficiently and made sure I felt comfortable throughout the experience. She encouraged me to thoroughly explore the features of the car and answered all my questions along the way. Her patience and professionalism were truly commendable. Once I had made my decision, Gina facilitated the negotiation process with fairness and integrity. She worked diligently to secure a competitive price that fit within my budget. Her negotiation skills and understanding of the car market were evident, and she advocated for my best interests throughout the process. Gina's commitment to customer satisfaction didn't end with the sale. She followed up after the purchase to ensure that everything was in order and that I was satisfied with my new car. She provided guidance on maintenance schedules, warranty information, and even offered recommendations for local service centers. Thanks to Gina's exceptional sales skills and dedication, I drove away in a car that exceeded my expectations. Her expertise, honesty, and genuine care for her customers set her apart in the industry. I would highly recommend working with Gina to anyone in search of a reliable, knowledgeable, and customer-focused car salesperson. In conclusion, Gina's exceptional service in car sales is a testament to her expertise, passion, and commitment to customer satisfaction. Her ability to understand individual needs, provide honest guidance, and deliver a personalized buying experience make her an invaluable asset in the car sales industry. More