Colonial Volkswagen of Westborough - Service Center

After my oil change my car seems a little off. My first time with them was great. This time my car seems off. My first time with them was great. This time my car seems off. More

Bill Fallon was very prompt and attentive! Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. Customer service oriented. Takes ownership. Explains issues satisfactorily and handles accordingly. More

Jon in the Service Department is an incredible advisor. His ability to listen to my concerns and help work through them completely was impressive. I have had nothing but positive experiences with him! His ability to listen to my concerns and help work through them completely was impressive. I have had nothing but positive experiences with him! More

Gina is a remarkable salesperson in the car industry who consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for consistently goes above and beyond to provide an exceptional buying experience for her customers. Her expertise, enthusiasm, and genuine passion for cars make her a standout in the field. I first met Gina when I decided it was time to purchase a new car. As soon as I stepped into the dealership, her warm smile and welcoming demeanor put me at ease. Right away, it was evident that she was knowledgeable about the various car models and their features. Gina took the time to understand my needs, preferences, and budget constraints. She asked insightful questions to narrow down the options and made valuable suggestions based on my lifestyle and requirements. It was clear that she genuinely cared about finding the perfect car for me, rather than just making a quick sale. Throughout the process, Gina was patient, attentive, and responsive to my inquiries. She expertly guided me through the available inventory, explaining the pros and cons of each model in a way that was easy to understand. Her passion for cars shone through as she shared interesting details about their performance, safety features, and technology. What impressed me the most about Gina was her transparent and honest approach. She provided me with all the necessary information, including pricing details, financing options, and any additional costs involved. She was upfront about any potential drawbacks or limitations of certain models, ensuring that I had realistic expectations. When it came time for a test drive, Gina arranged everything efficiently and made sure I felt comfortable throughout the experience. She encouraged me to thoroughly explore the features of the car and answered all my questions along the way. Her patience and professionalism were truly commendable. Once I had made my decision, Gina facilitated the negotiation process with fairness and integrity. She worked diligently to secure a competitive price that fit within my budget. Her negotiation skills and understanding of the car market were evident, and she advocated for my best interests throughout the process. Gina's commitment to customer satisfaction didn't end with the sale. She followed up after the purchase to ensure that everything was in order and that I was satisfied with my new car. She provided guidance on maintenance schedules, warranty information, and even offered recommendations for local service centers. Thanks to Gina's exceptional sales skills and dedication, I drove away in a car that exceeded my expectations. Her expertise, honesty, and genuine care for her customers set her apart in the industry. I would highly recommend working with Gina to anyone in search of a reliable, knowledgeable, and customer-focused car salesperson. In conclusion, Gina's exceptional service in car sales is a testament to her expertise, passion, and commitment to customer satisfaction. Her ability to understand individual needs, provide honest guidance, and deliver a personalized buying experience make her an invaluable asset in the car sales industry. More

Very professional, work was done on time. Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well Our 2nd purchase from them, would certainly recommend the service department and of course the sales department as well More

They are always helpful and reliable. I will continue to go here for car repairs. I will continue to go here for car repairs. More

The service department at Colonial is the best. They have taken care of my VW's since 2000. Top notch. Dylan and Billy (both of them) couldn't be any nicer and helpful. They have taken care of my VW's since 2000. Top notch. Dylan and Billy (both of them) couldn't be any nicer and helpful. More

Reason for service: factory recall, testing door handle weatherization. 1. Communication was not optimal. Especially the time it would take the technician to test all doors on my ID.4 varied from 1-3h. weatherization. 1. Communication was not optimal. Especially the time it would take the technician to test all doors on my ID.4 varied from 1-3h. 2. I made an appt. to leave the car for a whole day assuming I'd be able to pick it up before the following holiday. However nobody called. I finally decided to drive to Dealership right before closure (Sales) to discover that the car was ready but nobody notified us. Needless to say that we needed the vehicle that upcoming holiday. Apparently, I was told, a lot of customer keys where left with sales manager, suggesting that many customers were not notified that they could pick up their cars. More

Staff was overall very knowledgeable. My sales person Pierre was professional and easy to work with. My sales person Pierre was professional and easy to work with. More

Great service. Dylan is very knowledgeable and answered all my concerns. Also called me with various service options Dylan is very knowledgeable and answered all my concerns. Also called me with various service options More