Colonial West Chevrolet of Fitchburg

Great Experience! Luke Martin was the sales associate who worked with me when the lease on my 2016 Chevy Cruze was coming to end. He was very professional and helpful a Luke Martin was the sales associate who worked with me when the lease on my 2016 Chevy Cruze was coming to end. He was very professional and helpful as I explored whether to buy it or get a new Cruze. He patiently explained the features of the 2018 Cruze during the test drive we did. I liked the improvements made to the new Cruze inside and the back-up assistance camera. Thanks to Luke giving me his time and patience, I chose to get the 2018 Cruze. On the day I went to finalize the paperwork, Luke, John Lane, and Carlos Silvera worked with me. Since I am a physically-challenged senior citizen, I very much appreciated their kind attention. John took care of transferring the plates and the insurance for me. Luke took my new car to the service dept. to be inspected. Afterwards, Luke sat in the car with me so I could practice some features I needed help with and try using the back-up camera. I really appreciated that as I am somewhat of a technophobe! He told me to contact him any time I have a question or need help. He sure went above and beyond in helping me get a new car! He was great! More

Oil change and tire purchase I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. More

Swift and professional!! Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was quickly done in under forty five minutes! I was very pleased with my experience with Colonial West! More

Very pleased Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) More

Great experience!! From the moment we walked into the showroom we were treated like family! We test drive several vehicles and our salesman was patient and extremely hel From the moment we walked into the showroom we were treated like family! We test drive several vehicles and our salesman was patient and extremely helpful! He checked incoming inventory and found us exactly what we were looking for! More

Great Experience! Purchasing a vehicle is not one of my "top favorite" things to do but I can honestly say working with Sean Salem made the experience better than any o Purchasing a vehicle is not one of my "top favorite" things to do but I can honestly say working with Sean Salem made the experience better than any other vehicle purchase I've made! He was knowledgeable, not pushy, and very patient with all of my questions. He followed up with everything we asked and got an answer to us as soon as possible. Sean is the primary reason we ended up purchasing there. All the staff at Colonial West were very pleasant. Thanks so much, Sean!!!! More

Looking for a new vehicle My wife and I went in today to look for a new vehicle and at most dealers your are instantly flocked to and smothered to the point you just want to le My wife and I went in today to look for a new vehicle and at most dealers your are instantly flocked to and smothered to the point you just want to leave. Luke had approaches us after we had time to look and was very helpful and knowledgeable to the cars and questions we had for him. Unfortunately we did not buy anything this time around but when we return I will be seeing luke again More

“Doesn’t care if his ads are accurate or not” -Gino I contacted them about a vehicle listing I saw on Autotrader and their own website. The actual price they quoted turned out to be $15,000 more than wh I contacted them about a vehicle listing I saw on Autotrader and their own website. The actual price they quoted turned out to be $15,000 more than what is listed on either website. I pointed out the inaccurate listing and ask them if they had any intention of removing or correcting it, they said they don't care if it's inaccurate, and they were very rude. It appears they are unconcerned with their own errors or worse trying to pull a bait and switch. More specifically they were selling a vehicle with a bunch of options clearly listed and pictured in the description under the price listed. They stated that "the listing was not inaccurate because you could buy that vehicle without the options for the price listed." All I asked was that the listing was corrected or removed and they were rude to me and said it was an accurate listing. All they had to do was correct the ad and I would not be posting a negative review. More

Excellent service. Work done sooner than told. Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was give Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was given price, timeframe of work, price came in lower and truck was done sooner than told. Great job. I’ll diffinitly use this dealership for all things needed for my vehicles. More

You CAN Always Go Back Home!! My 1998 Chevy Malibu LS was on it's last legs and I knew I had to get another vehicle quickly. I went to a few other dealerships but they did not off My 1998 Chevy Malibu LS was on it's last legs and I knew I had to get another vehicle quickly. I went to a few other dealerships but they did not offer much of a selection and I had a make and model in mind. I said, I'll go back to Colonial West where I got my Malibu that has served me well for 17 years. While we were looking at the many Chevy Equinox vehicles on the lot, this nice young man approached us and asked if he might be of assistance... his name is Sean Salem and he was professional, helpful and knowledgeable as well as ambitious. Once I made a selection that same day, he helped me through the process every step of the way. Once it came time to do the papwerwork ansd financials, I was pleasantly surprised to find out that the young salesman who sold me my Malibu was now the Service Manager of the dealership Geno Neagle. It was great to see him again and to have him be a part of my second purchase as well. I cannot say enough good things about Sean, Geno and the rest of the team at Colonial West. It is really true that You Can Always Go Back Home...I'm glad I did because I found just what I was looking for and I am grateful. Oh yes, special Thanks to John Lane for getting my inspection facilitated and the seat belt extender for my brother. Thanks also to the Service Department. Thanks so Much for everything Sean and Geno GOD Bless More