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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,645 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,645 reviews
October 28, 2025
Very professional, however very, very, very disappointed. Had tires rotated and the now my tire pressure monitor needs to be replaced. It worked fine prior to the service. Not sure if I will have you fix it, Had tires rotated and the now my tire pressure monitor needs to be replaced. It worked fine prior to the service. Not sure if I will have you fix it, you want to charge me $449. Seems a little suspicious when the system has been working fine More
by Rrrobuccio
Employees Worked With
October 25, 2025
Colonial West number one place to go friendly people friendly attitude, clean weight room thanks to Chris and Pamela for doing a great job friendly attitude, clean weight room thanks to Chris and Pamela for doing a great job More
by Gd2kno
October 25, 2025
Pamela was very cheerful and pleasant. Chris in service was also pleasant and easy to deal with. Chris in service was also pleasant and easy to deal with. More
by PamelaDumas1014
October 25, 2025
People nice. Everything done when stated how long. Will tell people to use the service Everything done when stated how long. Will tell people to use the service More
by mbpatchesone
Employees Worked With
October 23, 2025
The folks at Colonial West should be proud as they run the most customer friendly service departments I have ever dealt with. The entire service experience is smooth as butter with friendly front desk the most customer friendly service departments I have ever dealt with. The entire service experience is smooth as butter with friendly front desk staff who keep you informed throughout the repair. The technicians do great work with attention to detail I’ve not experienced with other Chevy service departments in the area. They’ve made me a customer for life. Highly recommended. More
by claves-soon
October 22, 2025
I got my car serviced there last week and am very happy with the job. with the job. More
by AMD
Employees Worked With
October 21, 2025
Service team is on point. They really took care of me and my truck. The service manager is extremely nice and understands customers needs. I have often said a service depar They really took care of me and my truck. The service manager is extremely nice and understands customers needs. I have often said a service department makes or breaks a dealership. This is a good team and I will be back for service and for my next purchase More
by Jawiley1459
Employees Worked With
October 20, 2025
Waiting room is clean and comfortable. Friendly staff! Good prices. Can’t ask for much more Friendly staff! Good prices. Can’t ask for much more More
by craigboissoneau
October 16, 2025
Very friendly people! Enjoyed speaking with them. My appointment for an oil change was for 10:00 and my vehicle wasn’t complete until 11:40. Perhaps they were very busy to Enjoyed speaking with them. My appointment for an oil change was for 10:00 and my vehicle wasn’t complete until 11:40. Perhaps they were very busy today? More
by Ldupes
October 16, 2025
Rob was amazing! He was attentive, caring and a pleasure to talk to. Definitely recommend rob as your sales rep ! He was attentive, caring and a pleasure to talk to. Definitely recommend rob as your sales rep ! More
by Nfnogueira22
Employees Worked With
