Colonial West Chevrolet of Fitchburg - Service Center

Colonial West Chevrolet is the gold standard in competent automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and a automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and all the service folks there are eager to help with ANY problem. And Jeff Chandler, the General Manager, is hands-on and more importantly LISTENS and responds and takes ACTION. I don't hesitate to bring my new truck there for service/maintenance or my wife's SUV there for maintenance and repairs. More

They are all pleasant to talk to .The atmosphere is wonderful.all of then are also friendly and sincere.Very very helpful wonderful.all of then are also friendly and sincere.Very very helpful More

Shelley in the customer care dept. is awesome! Typically, I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in the waiting room while my car was in for service to explain to me that I had “Onstar” enabled in my car and the different features that it has and how I might as well take advantage of the 30 day trial. She was very detailed as she explained to me what exactly it was, and the different ways I could use it and just how helpful it can be in different situations! Even in the freezing cold she came outside and showed me in my own car how to enable it to make sure it was done properly! Besides that, my car was serviced in less than an hour and both the man who checked me in and the woman who cashed me out we’re both also great and kind! Five out of five stars ! More

Chevy Colonial Fitchburg have the best manager! While my truck was in service, accidentally the broke my wheel lock key, The manager was prompt to solve that, ordering a new set ok locks and key. The guy truck was in service, accidentally the broke my wheel lock key, The manager was prompt to solve that, ordering a new set ok locks and key. The guy at the front desk at service department is awesome, very helpful and nice to people! More

Great service !! Reminders are helpful ! Shelley has Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! More

Excellent dealership, waiting room Is comfortable and clean !!! Shelley was helpful to me !! Service people are very nice !! I recommend this dealership ! clean !!! Shelley was helpful to me !! Service people are very nice !! I recommend this dealership ! More

I recently had a Oil change at Colonial West Chevrolet In Fitchburg and was extremely satisfied With the service I received! Customer service was Amazing! I highly recommend this dealership! Fitchburg and was extremely satisfied With the service I received! Customer service was Amazing! I highly recommend this dealership! More

Excellent customer service especially from Shelley. I didn't have to wait as long as I had expected. didn't have to wait as long as I had expected. More

Excellent service. Chris in service was great and professional as usual. Car was taken promtly professional as usual. Car was taken promtly More