Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Colonial West Chevrolet of Fitchburg - Service Center
Fitchburg, MA
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
451 Reviews of Colonial West Chevrolet of Fitchburg - Service Center
Sort by
March 18, 2025
Called spoke with Pamela got me in asap see you soon Thanks for getting me in so quick Thanks for getting me in so quick More
by romanol1231
Employees Worked With
March 12, 2025
I called in to make my appointment and as always Pamela was amazing and she is always so kind. I will forever come to colonial west to talk to Pamela. She makes check out fun and easy! was amazing and she is always so kind. I will forever come to colonial west to talk to Pamela. She makes check out fun and easy! More
by M85052848
Employees Worked With
March 11, 2025
brought my vehicle in for an oil change, everything went smoothly. spoke with both Jackie and Pamella during my visit and they were very knowledgeable and helpful. 10/10 smoothly. spoke with both Jackie and Pamella during my visit and they were very knowledgeable and helpful. 10/10 More
by ted from accounting
March 10, 2025
My home dealership for over 10 years . very happy with the way they treat me as a customer and as a person very happy with the way they treat me as a customer and as a person More
by Thor6635
Employees Worked With
March 09, 2025
Came in on saturday for oil change spoke with pamela for an hour great personality before i knew it hour was gone chris came over told me i need tires and wmade appointment to get some see u then an hour great personality before i knew it hour was gone chris came over told me i need tires and wmade appointment to get some see u then More
by Greta
March 07, 2025
Had a great experience and it’s all thanks to the wonderful service team at colonial west Chevrolet. They were all very fast with getting my car in for service and out in a reasonable time. Thank you wonderful service team at colonial west Chevrolet. They were all very fast with getting my car in for service and out in a reasonable time. Thank you Pam, Chris, Edison and Jackie for a great experience. More
by Bouchershelby00
Employees Worked With
March 06, 2025
Great customer service , I felt like I was family. They made me feel at ease and comfortable through the whole process , 10/10 would do again They made me feel at ease and comfortable through the whole process , 10/10 would do again More
by Rook
March 04, 2025
Brought my truck in for a recall notice, service manager was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman More
by Lovemyvehicle
March 03, 2025
called and made an appointment because I had a check engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do h engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do have a comfortable waiting area. Few days later I got a call from Pam and told me I had to drop off and come back whey done I told her that I already talked with the other lady about waiting that I understood it may take a while she kept saying it and for a paying customer I don’t understand why someone who works at Chevrolet would be so rude and not HEAR me. If your customer wants to wait then let them More
by Tmp
Employees Worked With
March 02, 2025
Good time now this time I’ve always had good experiences there in and out direct questions no runaround they get to your service they get you and they get you out. there in and out direct questions no runaround they get to your service they get you and they get you out. More
by Floyd
