Colonial West Chevrolet of Fitchburg - Service Center

Great service, great experience, I brought my truck in several times and they did the work in a timely manner. several times and they did the work in a timely manner. More

Excellent customer service and friendly staff. Always a pleasure having the service team work on my vehicle. pleasure having the service team work on my vehicle. More

Shelley helped with everything I needed, will recommend you guys to all that asks. Couldn’t be happier with how everything turned out. Thanks again! you guys to all that asks. Couldn’t be happier with how everything turned out. Thanks again! More

I have been dealing with Colonial West Fitchburg for a little over year now. I have only praise for my salesman Sean Salem. I have brought my 2020 Equinox in for service a couple times and had the plea little over year now. I have only praise for my salesman Sean Salem. I have brought my 2020 Equinox in for service a couple times and had the pleasure of meeting Shelley Dupre. Both times I worked with her and I can't say enough about what an asset this employee is to Colonial West Fitchburg. She's approachable, friendly, professional, and best of all knowledgeable. I also want to mention Jackie at the service desk was so nice to work with. I had a minor crisis that she calmly and professionally helped me get through. These staff members need to be recognized for their outstanding service. Especially in the demanding nature of customer care and the workplace of today. More

Shelly is amazing. I contacted her for help with my GMC. Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me ge Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me get my problem fixed! I highly recommend her for any help you need at Colonial west Chevrolet in Fitchburg! More

Excellent service! Edison took a text drive with me to try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the problem a raise again. More

Shelley was amazing. Her knowledge of the onstar system was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns w was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns with service. I feel so comfortable now reaching out to the service department because I know I have Shelley to reach out to for help or any concerns. More

Friendly staff and knowledgeable on their service, products, and cars. products, and cars. More

Went to colonial to get an oil change and voiced some of my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 More

Had a check engine light and brought my 2015 Equinox to Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments promp Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments prompt handling of this for me. More