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Columbia Ford Kia
Columbia, CT
3,388 Reviews
We here at Columbia Ford KIA are here to serve you. We are a top of the line Connecticut New and Used car dealer. We also have one of the largest used car inventories in the state. Let us know what you are looking for and we will be happy to assist you. Some things that set us apart from other dealers it that we will take ANYTHING in trade towards the purchase of your vehicle. Also we will buy your car even if you don't buy ours!! Can't make it down to Columbia Ford KIA to test drive a car?? Not a problem, we will have someone bring the vehicle to you at home or work so that you can test drive the vehicle. These are just a couple things that set us apart from our competition. Give us a call or stop by today!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,388 reviews
April 22, 2023
I brought my F350 to them with a extra warranty I purchased from another dealership and the service department was rude disrespectful and ignorant. It started with my wipers not working . They said i purchased from another dealership and the service department was rude disrespectful and ignorant. It started with my wipers not working . They said in a few days they would call me and make a appointment. 1 month later I called them. I brought it in and I didn't want to deal with the first guy I delt with so I asked for another. I have never been treated with such disrespect. They never contacted my insurance but they told me it was turned down and I needed to pay them. I wasn't going to fall for there scam. I have a on board camera. The head service guy told me they were out $600.00 and they weren't going to work on my truck and to find another dealer. I called my insurance company because I bought a premium policy and guess what they said . They never received a call or request for payment from them. They service person who was working on my visit not the mechanic was a new member and never did his job. So I looked at my camera footage and they drove my truck and punched my dash and never replaced the wiper problem.the video showed they worked on my truck or should a say drove the truck for 40 minutes. How could that cost them $600.00 . I tried calling Greg Gatesand Denny Gates multiple times and never received a call back. I have a very large family and friends and I called everyone of them to never use a Gates family dealership again. I'm a contractor and I own 7 ford's and my kids have 3 ford's and 2 Nissan and 1 kia. I have spent over a hundred grand in parts and service there for over 15 yrs. I had just spent 5 grand just on one truck for turbo,y pipes , injectors, 2 batteries, 4 tires,4 shocks,high pressure oil pump and pressure sensor and a few other parts. I can't believe a dealer ship so low and not just that someone deleted my account that had all my purchases of parts and service. So be carefull I'm not saying it will happen to you but I thought it would never happen to me. More
by rioux41
Helpful April 22, 2023
Friendly and courteous the service team did a great job with the service of my car. with the service of my car. More
by WaltertheWonderDog
Employees Worked With
April 21, 2023
Always providing excellent service courtsey accomudating and a pleasure to work with. Thank you for for getting me in and out on time and a pleasure to work with. Thank you for for getting me in and out on time More
by rayhalld
April 21, 2023
Columbia ford always does an amazing job with my vehicle! This is my second car I’ve bought from them, and the only place I feel comfortable bringing my vehicle for service. The service department always exp This is my second car I’ve bought from them, and the only place I feel comfortable bringing my vehicle for service. The service department always explains things thoroughly and never speak in a way that makes me feel as though they are taking advantage of me for not knowing about cars to get more money. They are awesome! More
by bma1231
April 20, 2023
Jay and Eli were an absolute joy to work with. Very helpful throughout the whole process, and overall great people. Very helpful throughout the whole process, and overall great people. More
by Tom
April 20, 2023
We found that everyone who worked with us was very professional and also very friendly. professional and also very friendly. More
by mingves
April 19, 2023
One day, Joe Berube of the service department went above and beyond to make me a satisfied customer. I drove up and explained to him that the tailgate on my Ranger was off track and wouldn't close properly and beyond to make me a satisfied customer. I drove up and explained to him that the tailgate on my Ranger was off track and wouldn't close properly. He came out, looked at the problem, went back in and then brought out a technician who hammered the tailgate back into alignment. I thanked them and drove away with my tailgate intact. He was also helpful when I brought my Ranger in for an oil change. More
by wynnc
Employees Worked With
April 18, 2023
Buying my brand new car was a complete disaster. They didn't want to uphold the deal we talked about on the phone and that we had in writing. Reason, because I didn't want to sell them my car for $2 They didn't want to uphold the deal we talked about on the phone and that we had in writing. Reason, because I didn't want to sell them my car for $20.000 under what I could get in a private sale. After I filled out the automatic service review from them ( which they are very big on, if you notice reading the reviews their comment is always "sorry for misunderstanding or we did this, this and that for you "), the owner contacted us and said they would sell us the car for what was agreed on and I don't have to sell them mine, which was never part of the deal. When we test drove the car originally, it had boxes in the back with the roof rails and parts. We also asked about black marks on the car and were told that is glue from the protective foil. That comes off. Well apparently it's my job to take care of that. We got the car exactly the way we test drove it. It was not detailed inside or out. Boxes still in the back. Service was already closed when we picked it up. When I brought the car in for the first service and asked to have at least the outside buffed to get the glue off (I couldn't get it off myself) they denied it. So, unless you like to get screwed by scheisters and like to service your car yourself, DON'T BUY FROM FORD KIA COLUMBIA. More
by Kpasqualetti
April 17, 2023
Reliable, fast service, good communications, convenient location, Service department is very responsive. As a result, we will look to your sales department for replacement van. location, Service department is very responsive. As a result, we will look to your sales department for replacement van. More
by Jeff Brooks
Employees Worked With
April 17, 2023
The dealership was clean, all of the employees were very courteous. The waiting areas were unique. courteous. The waiting areas were unique. More
by 3lakesidedrive
