Columbia Ford Kia

Tire change I had an appointment for a tire change. Shortly after I sat in the waiting room, I was told there was a delay with the tire machine. I chose to stay, I had an appointment for a tire change. Shortly after I sat in the waiting room, I was told there was a delay with the tire machine. I chose to stay, and while I was reading, Rachael gave me a voucher for a free meal. I thought that was above and beyond what I expected. In spite of the warning, I was out of there in 1 1/2 hours, and completely happy with the service. More

Service visit I have always been very satisfied with the care and service that Columbia for provides. I've been a customer for over 20 years and recommend this deal I have always been very satisfied with the care and service that Columbia for provides. I've been a customer for over 20 years and recommend this dealership whenever possible. The only complaint I have this visit is, I was waiting for my car and it took longer than usual because there were a couple of recalls. No problem there! However in sitting in the waiting area, the television was on and the music was extremely loud. There was so,e breaking news that was important and it couldn't be heard. My suggestion: turn the music down in that area - too much competition! Just know that you are the best! More

Magicians & Don't Drink the Water!! Ha~ha! Everything went so smoothly. It was dang near magical! I showed up with my son to buy his 1st car, and ended up buying one for myself also. Bes Ha~ha! Everything went so smoothly. It was dang near magical! I showed up with my son to buy his 1st car, and ended up buying one for myself also. Best reps there, Tim Bassett, Rick , and of course Copperfield himself Eric Gates (he works the magic...hush!). Please please PLEASE, if you are looking for a great vehicle with a great deal, spend an hour in the Columbia dealership(which is beautiful in its own right), they keep you well hydrated, offer free coffee, and are just hometown guys like you and me. Well, except I'm a girl... you know what I mean! More

Great place They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cos They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cost. They were spot on. More

Very friendly staff. Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to expect, which was very nice! More

Purchase of new Kia Previously bought a Ford from Columbia and came back for my next vehicle purchase. Walked out with a car I love for a decent price. Happy with the o Previously bought a Ford from Columbia and came back for my next vehicle purchase. Walked out with a car I love for a decent price. Happy with the overall process. More

Smooth as silk Couldn't have asked for a better dealership trip. Went to Columbia ford not sure if I was even going to purchase a vehicle. Decided to look at a 2015 Couldn't have asked for a better dealership trip. Went to Columbia ford not sure if I was even going to purchase a vehicle. Decided to look at a 2015 Nissan Altima..John had the car brought over from Gates GMC that same day. From test driving the car on Thursday..to driving it home Saturday morning! Transfers plates and all. This is my second vehicle purchased through Columbia and won't be my last! More

Not as advertised When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of Ju When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of June 1 I requested verification that this visit included tire rotation. I was told that it did. When I reviewed the documentation of the service provided there was no indication that the tires had been rotated - only that tread depth, wear pattern/damage, and pressure had been checked. I would have paid for the rotation if I knew this service was not going to be provided. If the tires were, in fact, rotated, I will change the answers to this survey. More

Oil Change Completed Received an E-reminder of 30K check on 4 x 4 Pickup. Called for appointment. Initially told I needed transmission flush, cabin filter replacement, oi Received an E-reminder of 30K check on 4 x 4 Pickup. Called for appointment. Initially told I needed transmission flush, cabin filter replacement, oil change, tire rotation, engine air filter and safety check (~$460). Checked owners manual and no transmission flush required. Called another dealer AND there is no cabin filter in my vehicle. Took advantage of a front end alignment, tire balance and rotation special at local TIRE store, replaced my own engine air filter and thus when I got there only needed an oil change & safety check. Out of there for <$45. Mistake reading requirements? Overselling of services? Bottom line - trust but verify. More

LAST SERVICE APPT. DID NOT GO TO WELL. , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE TIRES I BROUGHT IN. 2 HRS LATER SHE TOLD ME CAR WAS DONE, I STATED NO NEW TIRES? SHE SAID THEY WERE OK WILL LAST FOR ONE MORE SEASON. LEFT FOR HOME, GOT 1 MI. AND I HAD A FLAT TIRE. CAME BACK TO DEALER, CAR WAS BROUGHT IN. THE EXPLANATION FOR THE FLAT WAS VERY VAGUE. IT TOOK 2 HRS TO PUT ON 2 NEW REAR TIRES. I ASKED WHEN THE CAR MAY BE DONE, SHE TOLD ME THE TIRE MACHINE WAS TIED UP WILL BE READY IN 10 MIN. I HAVE TO THINK I WAS PUT ON THE BACK BURNER. NOW I HAVE 2 NEW TIRES AND OLD ONES ON FRONT, I ASKED IF THAT WAS OK FOR ALL WHEEL DRIVE SHE SAID YES. I HAVE SINCE HEARD OTHERWISE AND WILL BE IN CONTACT WITH YOU. NOT SURE WHY THE SERVICE WAS LESS THAN SATISFACTORY, ITS TOO BAD. More