Columbia Ford Kia - Service Center

great service stopped in with a leak in a tire.service dept. said they would squeeze me in. they took care of my tire and i was on the road within a hour. stopped in with a leak in a tire.service dept. said they would squeeze me in. they took care of my tire and i was on the road within a hour. More

Very good service The only thing I found was their was no one on hand to wash and vacuum my car but service rep was very curtious .My car runs well and I do refer famil The only thing I found was their was no one on hand to wash and vacuum my car but service rep was very curtious .My car runs well and I do refer family and friends when possible . More

Great experience The staff in service as well as the cafe were top notch. Never once did I feel uncomfortable. My service was quick and very reasonably priced. T The staff in service as well as the cafe were top notch. Never once did I feel uncomfortable. My service was quick and very reasonably priced. This dealership overall is an A+ More

good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More

Great service always! I always have any and all work done at this (my) dealership and it's been a great experience everytime! And the Thunderbird Cafe is such a awesome bon I always have any and all work done at this (my) dealership and it's been a great experience everytime! And the Thunderbird Cafe is such a awesome bonus! Their food is always so yummy!! Every person I deal with from start to finish makes each and every visit to this dealership so pleasant! More

Excellent Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything els Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service More

Great I was in and out of the shop in less than 15 minutes and they had an amazing personality. Would highly recommend if your going to bring your vehicle a I was in and out of the shop in less than 15 minutes and they had an amazing personality. Would highly recommend if your going to bring your vehicle ask for ryan Ouellette More

always a great experience Went for my last oil change under service plan. Quick and efficient. Joe also talked to me about my trip I have planned with the car. Matt always reme Went for my last oil change under service plan. Quick and efficient. Joe also talked to me about my trip I have planned with the car. Matt always remembers me also. Great staff. Love the café too. More

Great service as always! Great customer service as always! I have never had anything but a positive experience at Columbia Ford! The staff is great and the environment is ver Great customer service as always! I have never had anything but a positive experience at Columbia Ford! The staff is great and the environment is very comfortable. More