Columbia Ford Kia - Service Center

Good effort but lacks attention to detail. 2012 Ford Mustang passenger air bag recall service. Service was easy to schedule and completed on time. Service people were courteous and friendly. 2012 Ford Mustang passenger air bag recall service. Service was easy to schedule and completed on time. Service people were courteous and friendly. Oil change was performed without making a mess under the oil filter. After getting the car home, in better lighting I noticed a blue scuff on my dash near were the air bag work was done and a noticable scratch on my glove box door that wasn't there before. I am meticulous about keeping my car in good condition and now there are blemishes on the interior that I'm not sure I can remove. More

Quick and easy Appointment was easy to set up. Service desk workers were helpful and informative on services rendered. The service was completed in a timely manner a Appointment was easy to set up. Service desk workers were helpful and informative on services rendered. The service was completed in a timely manner and charges were what I was quoted. More

My oil change Look i don't want to be harsh but did everyone get piss in their coffee??? Or was the full moon out? Everyone seemed on edge! Please don't fire anyone Look i don't want to be harsh but did everyone get piss in their coffee??? Or was the full moon out? Everyone seemed on edge! Please don't fire anyone but a little smile goes a long way. Look I had the best sausage egg and cheese sandwich! The best! More

Great Service My service experience with Columbia Ford was quick and painless. I was in and out in less than an hour. Bobby was awesome, he was courteous and profes My service experience with Columbia Ford was quick and painless. I was in and out in less than an hour. Bobby was awesome, he was courteous and professional. More

Great place for an oil change! Got a coupon for an oil change in the mail. I dropped off my car on Thursday morning. Thanks for the quick service. Your dealership has very nice, fri Got a coupon for an oil change in the mail. I dropped off my car on Thursday morning. Thanks for the quick service. Your dealership has very nice, friendly employees. More

Great As always it was as good as it has always been. Have dealt with this dealer for over 40 years and never had a major problem with sales, service, or pa As always it was as good as it has always been. Have dealt with this dealer for over 40 years and never had a major problem with sales, service, or parts. More

Great service! Thank you! I got in to have service when I wanted. I was in and out in a very short time, everything explained clearly! Very pleasant experience. Thank you! I got in to have service when I wanted. I was in and out in a very short time, everything explained clearly! Very pleasant experience. Thank you! More

Some miscommunication This is the first time that I walked away from an experience with Columbia Ford where I was not satisfied. I had $1, 600 worth of work done on my wife This is the first time that I walked away from an experience with Columbia Ford where I was not satisfied. I had $1, 600 worth of work done on my wife's SUV, which may have affected my mood a bit, anyway. However, when I was reviewing the paperwork for the repairs I was told that the original issue, a light signaling either a battery deficiency or an electrical system issue, was not able to be clearly diagnosed as the light did not come on when the service department ran the vehicle. I was told that the alternator was replaced as a possible solution. This service, along with a timing belt issue, were originally presented to me as dire needs, along with $1,900 more work on the vehicle. In fact, I had directly asked the service person I spoke to on the phone first if these two fixes were dire. He said they were. Perhaps this was just miscommunication. Also, the service department did an oil change on the vehicle without asking me. The service was necessary, but I was not informed that this would be done. In fact, the gentleman who explained my bill categorized the service as minor in comparison to the price of the other work done on the vehicle. I was somewhat put out by this, It sounded like, 'Hey, you already sunk over fifteen hundred dollars into the vehicle. What's another twenty or thirty bucks?" It is more than I wished to spend. Finally, as I was waiting for my vehicle to be brought to me, I noticed that Ford offers a credit card with 0% interest for the first year if one puts at least $500 worth of work on their vehicle. This would have been good for me in this situation, but I was not offered the card. In fact, when I mentioned that I wish I had known about this offer, the gentleman helping me didn't seem to grasp my disappointment. I was then disappointed. As I said above, this is the first time that I can say that I was disappointed with an interaction with Columbia Ford. I have had very good experiences with this dealership and with the service department in the past. I will continue to come back to Columbia Ford, though this is strike one in our relationship. More

Excellent service I bought my car there and love the people that service my car and the service personnel.I will return in the future to buy another car. I bought my car there and love the people that service my car and the service personnel.I will return in the future to buy another car. More

as always great job!!!!!!!!!!!!!!!!!!! My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Beru My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Berube and Rachel Roli really took care to see that i was informed and knew what was going on with my car it was clean and ran great and the ride was great .Mike Pahlas saw me and asked me if i was happy with the service i received .and as always this service department did a GREAT JOB .I want to extend a special thanks to Bobby Eskey he called me several times to keep me updated on the status of my car and Andrew Dupont who not only did great work on my car but took the time out to tell me about the repairs . AGAIN THANKS , More