Conicelli Toyota of Springfield

Set a confirmed appointment to see specific RAV4 only to have salesperson not there. Receptionist TOLD me to "hang on" while she verified what to do with the manager. Another salesperson helped only to te have salesperson not there. Receptionist TOLD me to "hang on" while she verified what to do with the manager. Another salesperson helped only to tell me the car I came to see had not arrived into inventory but I could check out other cars. I ordered the car I came into see. When I arrived to pick up the car 2 weeks later, paying with bank check, it took over an hour and a half for the salesperson to process paperwork (again, they knew i was coming in to get the car and the ONLY information they did not have was my insurance information. AN HOUR AND A HALF! Then I was called into see the "Finance Manager" to sign paperwork. She was apparantly having bad day, she was functional... "SIt there"... "You need to sign some forms" ... No greeting, no thank you when done signing... Thankfully I live closer to another dealership where I will go for any service! More

The employees at conicelli Toyota of Springfield are very nice and professional. They take good care of the customers nice and professional. They take good care of the customers More

Good service very professional and courteous Mr. Mays let me know when the car was ready Mays let me know when the car was ready More

The staff is helpful and the service polite. It lost a star because it takes two weeks to get an appt. Also I’m disappointed that the hard breaking recall** wasn’t fixed at my regular servic It lost a star because it takes two weeks to get an appt. Also I’m disappointed that the hard breaking recall** wasn’t fixed at my regular service appt and state inspection appt. I feel that should have been automatically addressed. Now I need to schedule a new appt which will take another afternoon. Sarah More

Working with Paul was a pleasure. No high pressure sales and he answered all questions I had about the truck. Thanks for everything and I’ll recommend Conicelli to anyone who asks and No high pressure sales and he answered all questions I had about the truck. Thanks for everything and I’ll recommend Conicelli to anyone who asks and even those who don’t. More

I’ve been a customer of Conicelli Springfield for years. This is my 4th new car purchased from Conicelli. I was extremely unhappy with my last appointment. This is my 4th new car purchased from Conicelli. I was extremely unhappy with my last appointment. More

Service was quick and truck runs fine. Check in at service desk could be better. Check in at service desk could be better. More

Excellent services. Short waiting time and quiet waiting area with hot coffee. My Camry runs like new after the service. Short waiting time and quiet waiting area with hot coffee. My Camry runs like new after the service. More

Please continue to provide the service you give us it’s greatly appreciated. You have me locked in. Thank you greatly appreciated. You have me locked in. Thank you More

Very efficient and helpful. Only showed me what I wanted and could afford. Not high pressure. Only showed me what I wanted and could afford. Not high pressure. More