Copeland Subaru Hyannis

Great experience very knowledgeable and helpful answered all my questions and concerns glad to do business with them all my questions and concerns glad to do business with them More

So I buy a used Crostrack Wilderness from an auction, drove the new to me car over to Copeland Subaru Hyannis and they did a full check out ! Replace a couple of parts that were under factory adviseries drove the new to me car over to Copeland Subaru Hyannis and they did a full check out ! Replace a couple of parts that were under factory adviseries to be replaced.I was out of there in no time ! Great people (Ron) and others there ,no attitude cause I didn't buy from them.Totally professional crew. Will be using there services for the duration I own the car! More

It was easy to make an appointment and the car was serviced within the time frame estimated. Comfortable waiting space, nice staff. Very happy with service! serviced within the time frame estimated. Comfortable waiting space, nice staff. Very happy with service! More

Copeland Subaru staff is courteous, professional and went above and beyond to get everything I needed during my recent purchase. above and beyond to get everything I needed during my recent purchase. More

Whether it's a service issue or making sure that you get the car you need, the staff and ownership at Copeland go the extra mile for you. They always keep you in the loop and communicate clearly and transp the car you need, the staff and ownership at Copeland go the extra mile for you. They always keep you in the loop and communicate clearly and transparently, using all of the tools in their belts to bring about a positive result. Not only do they "know their stuff", they are able to make it clear to you. If there is a question they can't answer, they find the person who can. My dealings with them over the years have been pleasant, respectful and positive. More

All the service people were friendly and very helpful. They were quick and when I left and still had an issue I called and they had me come back and ther service manager was waiting for me and solved the They were quick and when I left and still had an issue I called and they had me come back and ther service manager was waiting for me and solved the issue in a timely fashion. More

This is our 2nd vehicle purchased from this dealership. We perform most of our service needs at the dealership. For this visit, it was a routine oil, filter, and tire rotation visit. All went reasonably we We perform most of our service needs at the dealership. For this visit, it was a routine oil, filter, and tire rotation visit. All went reasonably well. When I returned home and drove into my garage I noticed what I would describe as an overheating smell from the engine compartment. I immediately checked my oil and found it was up to the correct full level so I went no further. The next day after driving my Outback I again smelled a hot engine smell and looked under the hood to see if I could find the source. With a flashlight I discovered that there was residual oil on the frame directly bellow the oil filter. It appears that the technician must have spilled some oil down the engine block when removing the oil filter. This is likely the source of the hot engine smell as the residual oil burns off the engine parts. He likely wiped up what he saw but wasn’t able to get it all. Had I been alerted of this it would have relieved my fears of an engine issue sooner. Accidents happen but communication is very helpful. Prior to getting my vehicle back I was called into a side office and told that my engine oil had not been topped off correctly and this was the reason I was getting the check engine light came on. I was confused until the service person handed me the keys and I immediately realized it was not my vehicle, but another customer’s car. Putting these two events together makes me a little concerned about the qualifications of the technicians working at the dealership. I will be checking oil changes diligently to confirm proper level is present when I leave next time. More

The dealership and sales rep made the purchase easy. They listened to me and gave me what I asked for at the price I requested. After the sale, they delivered the car and handled post-sale requests wi They listened to me and gave me what I asked for at the price I requested. After the sale, they delivered the car and handled post-sale requests with the same responsiveness shown during the sale. More

Great service and accommodated my schedule. Didn’t do unnecessary work. Very cooperative and timely. Didn’t do unnecessary work. Very cooperative and timely. More

Quick service and analysis of my Subaru and good report on all my systems- rear brakes will need replacing but no pressure to do the work immediately on all my systems- rear brakes will need replacing but no pressure to do the work immediately More