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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,113 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,113 reviews
September 14, 2020
Liars! Sales person lied about price of the vehicle until it was time to sign the dotted line. They supposedly made that right then took my deposit that should have been for the first payment went to until it was time to sign the dotted line. They supposedly made that right then took my deposit that should have been for the first payment went to the down payment. Then I purchased the vehicle 4 days prior to the last day of the month and was told I was making the first payment but 2 weeks later I get a bill and was told I paid full month payment for 4 days of the last cycle. I will never purchase a vehicle from Cortese! And do not recommend them either! More
by tiffanyneal21
Verified CustomerEmployees Worked With
Dave Hilner
September 07, 2020
The service guy was very friendly and very helpful. I was also happy that service dept was still open because I came over after work. also happy that service dept was still open because I came over after work. More
by VBEELER
September 04, 2020
My salesman Mike was awesome .. very good experience with the whole buying process and very happy with my choice of vehicle .. will shop at Cortese again with the whole buying process and very happy with my choice of vehicle .. will shop at Cortese again More
by Rpe2nd
Employees Worked With
Other Employees :
Michelle - sent the texts and was very helpful , Mike Maniscalco
September 03, 2020
Truck was sitting right in the front lot. Was able to trade in my car in a day and roll away in a new truck. trade in my car in a day and roll away in a new truck. More
by qwhales91
August 30, 2020
The worst service center I have ever visited across the country. You have to wait 20 minutes or more for someone to acknowledge your presence. They don’t let you know when your vehicle is finished. Only r country. You have to wait 20 minutes or more for someone to acknowledge your presence. They don’t let you know when your vehicle is finished. Only reason I got my vehicle is I got up to use the bathroom and saw it outside ready. Then they attempt to charge you for parts your vehicle doesn’t have. Then have to wait another 20 minutes a three trips inside for the service manual to remove the extra $100. 2+ hours for a 10 minute oil change. More
by michael.hess8081
Employees Worked With
August 29, 2020
Excellent service every time I bring my car in. Knowledgeable technician (Steve T.) Never a disappointment. Will continue to use Cortese and recommend them to family & friends. Knowledgeable technician (Steve T.) Never a disappointment. Will continue to use Cortese and recommend them to family & friends. More
by Jluciw
August 29, 2020
The purchase process was smooth. Samantha did good job with the deal! Wish the service after sale will be good in the future! Good job Samantha! with the deal! Wish the service after sale will be good in the future! Good job Samantha! More
by AK
Employees Worked With
August 29, 2020
Anna was excellent and very nice. My experience was very pleasant. I enjoyed buying my vehicle there. I plan to purchase further vehicles at Cortese. pleasant. I enjoyed buying my vehicle there. I plan to purchase further vehicles at Cortese. More
by Kay
August 28, 2020
I always find staff extremely helpful and friendly whenever I come in for servicing, or call to schedule an appointment for same. Everyone is truly customer focused. whenever I come in for servicing, or call to schedule an appointment for same. Everyone is truly customer focused. More
by Pacifica
Employees Worked With
Other Employees :
Mike and Jordan in Service Department. Lisa in the front office, always a joy!.
August 27, 2020
Every time I get work done on my Jeep, everyone is always pleasant, and they have smiles, and always keep in contact with the car owner via text, and the car owners can text their service advisor with questi pleasant, and they have smiles, and always keep in contact with the car owner via text, and the car owners can text their service advisor with questions or concerns while they wait for their vehicle to be done. More
by canalman2009
Employees Worked With
Joe
