Cortese Chrysler Jeep Dodge RAM Mitsubishi

Smooth and easy! Explained what needed done and sent me text messages to let me know how it was going. No problems at all. Glad it was so smooth text messages to let me know how it was going. No problems at all. Glad it was so smooth More

Would do it again!! Very knowledgable, no pressure... my kind of place! Can honestly say I throughly enjoyed the shopping experience (usually car buying is right up the Very knowledgable, no pressure... my kind of place! Can honestly say I throughly enjoyed the shopping experience (usually car buying is right up there with buying a bathing suit or going to the dentist). They were patient with me (took me 4 tries to get there) and kept me informed. We are from the Utica area and have already sent two people there! Rick was awesome and all the other employees we spoke to were just so easy going and friendly. You have to check this place out! More

Very good. Quick service I called and emailed on Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one ca Very good. Quick service I called and emailed on Friday morning asking for an appt to have my Jeep inspection done before March 1st. No one called me back for an appt. So Saturday morning I called again, and the Service department was slow so they fit me right in that day. More

It was an easy purchase with Anna. I would buy from her again.the service has been an easy process and everyone is helpful. Good experience for me. again.the service has been an easy process and everyone is helpful. Good experience for me. More

Loyal Chrysler customer having purchased four vehicles including three T&C minivans. Very expensive $850 thermostat and gasket replacement in a 2008 T&C Minivan!!! Work wasn't done correctly the first t including three T&C minivans. Very expensive $850 thermostat and gasket replacement in a 2008 T&C Minivan!!! Work wasn't done correctly the first time. The next day returned with smoke/steam coming out of the engine compartment and was told it was residual burnoff. A week later returned again to find out plastic thermostat housing had been over-torqued and cracked allowing coolant vapor to escape. Dealership repaired the vehicle but took lost the car for another day. Service advisors are apathetic with customers. For example, my request to have a receipt emailed resulted in receiving a blank sheet of paper. I understand mistakes happen but this is work dealerships do day in and out and they didn't seem to get anything right. Escalation to the service manager was effectively a waste of time. He made references to check the "Internet" in an email response rather than provide a specific link to the material he was referencing. Bottom line ... I have very low confidence in the quality of work that was done and obviously given the price overall value was abysmal. You can do better than this dealership. More

Anna was awesome as always! Had a great experience, was quick and easy with signing a new lease. Love my new Jeep! Would recommend her to anyone! quick and easy with signing a new lease. Love my new Jeep! Would recommend her to anyone! More

Anna was absolutely WONDERFUL! We are first time car buyers and this was a huge milestone in our relationship and lives! Thanks Anna and team! :) buyers and this was a huge milestone in our relationship and lives! Thanks Anna and team! :) More

Experience was very easy, quite quick and the service staff were a delight to work with. Very happy with experience. I would recommend to business contacts and friends. staff were a delight to work with. Very happy with experience. I would recommend to business contacts and friends. More

Johnny Cortese was very knowledgeable and accommodating and sensitive to my needs. I was impressed with his ability to not make me feel pressured but feel welcome. I would go back again. I love my truck and sensitive to my needs. I was impressed with his ability to not make me feel pressured but feel welcome. I would go back again. I love my truck More

Customer for life I was really reluctant on attempting what I thought would be the impossible. I purchased a 2020 Jeep Wrangler Sport from a local competitor in Novembe I was really reluctant on attempting what I thought would be the impossible. I purchased a 2020 Jeep Wrangler Sport from a local competitor in November 2019. Of course when you buy a new car , they sit you down and go over some features you are looking for. I was caught in the glam of the new car that after I signed the paper work I failed horribly on assuming things like an Auto-Lock Feature would be in this vehicle. I drove it for a little bit and was annoyed how important that Auto Locks to me were and how it conflicted with my every day activities. In Feb I had enough , I decided I was going to take a huge loss and just trade it in for a used model. I heard a lot about Cortese and how everyone loved them . I was still beside myself with the amazing deal (not) I just sank myself into. I decided to give it a shot when I looked at a 2019 Jeep that was brand new so I clicked on the link just to look at it. Wow .. It was a huge difference . Its amazing the changes from the Sport model that I owned and the Sport S that Cortese was selling. I looked at the photos and thought to myself , This Jeep not only has Auto locks , but it also has other things like Heating Package with Steering wheel and seats. I let it go and dreamed how cool it would be to have something like this and how I hated myself the for the poor choice I made in November with buying my first New Dream Car. Yes. I don't get out much , I wanted 40 years to get a new Jeep. Next Morning I woke up and was heading to work where I received a phone call from Jill from Cortese who made me feel a little better in taking my side of why I was shopping around. She felt it best to make an appointment just to see what Cortese could do. Of course my guards were up , I mean can you blame me ? I came in on time at my appointment , I was greeted immediately by John Cortese, he was really understanding and seemed authentic on getting me a deal where I did not have to break the bank and pay harshly for the previous mistake I made. He came back with a deal so unreal , I bailed. I was trying to connect the dots on the drive home asking questions like how can they make a profit ? That deal is insane.. its too good to be true. I apologized to John for taking up his time then walked out the door without even taking a test drive in the car we talked about. On the drive home I got a call from Rooo Muffoletto ( Roco) who took some time to understand why I bailed and really broke it down that of course they have to make a few bucks , but they were mostly into it because they wanted my business. Wait ... Hold up. Never was I ever told this at any dealership in my life. I mean I always bought used cars and getting shady deals where I would always loose at the end. The interest rate I was able to get with Chris Dunkleberger was more than just competitive, it was Amazing. I looked at my old paper work from the competitor , and the new deal with Cortese . I would be a fool If I did not take this offer up. I called Roco the next day , asked if the deal was still on the table. He made me feel assured that there was no rush . I asked to take a test drive in the Jeep we talked about with John and it was very smooth from that point forward. My faith was not only restored in dealerships but the time and effort at Cortese just seemed to win me over. In life you sometimes can forget a name of who helped you but I assure you in life you will never forget the way you felt. With Cortese , I was treated without judgement , I was not crazy for trading in a brand new Jeep I just bought in November. They just wanted me happy. How only was a happy , I was simply blown away . This 2019 Model was also New with like 3 miles. It came with Heated Seats , Steering , Auto Defrost Windows, Auto Start, Auto Windows , Alarm , Auto lights and tinted windows in the back . I got much more and I am thrilled on my New Jeep . Cortese has simply won me for life and I wanted to share this review with ALL because Cortese gets the idea that we all are different and come from different walks of life. Thank you for everything. More