Cortese Ford Lincoln

Didn't do what I requested (again) Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They we Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They were disconnected 3 services ago to repair the seats AC and not resecured (the covers work there way loose). This is the second time I requested this repair. Didn't do the work last time either. More

Blown Away! Donna was instrumental in helping my Husband surprise me with a gorgeous Lincoln Nautilus for our 27th Wedding Anniversary. I was blown away! She was Donna was instrumental in helping my Husband surprise me with a gorgeous Lincoln Nautilus for our 27th Wedding Anniversary. I was blown away! She was diligent in finding the absolute perfect car, and preparing it for my surprise of a lifetime! Thank you Cortese Lincoln and especially Donna, for making my experience so memorable and priceless! I feel like I am living a dream. More

Great salesman experience. I went in to drop off a leased car under Peace of Mind. My husband recently died and the lease was in his name, FordCredit told me it would be easier I went in to drop off a leased car under Peace of Mind. My husband recently died and the lease was in his name, FordCredit told me it would be easier if I turned in the car than put the lease in my name. Understandably, this was a very difficult thing to do, but the salesman who approached me, Tom Ciavarri, was very kind. He helped me through the process, and then I leased an Eco Sport. The General Manager came to introduce himself,and the finance person was very thorough explaining the lease. I felt that Tom Ciavarri gives each sale a personal touch, and I am sure I will return in the future when my lease is over. More

Treat you like Family Johnny is an awesome person who I had a pleasure to meet for the first time back in 2009 buying my first car from him and been coming back ever since, Johnny is an awesome person who I had a pleasure to meet for the first time back in 2009 buying my first car from him and been coming back ever since, we became very good friends and more like family have lots of same Values business and Family. This is my forth car that I bought from his Dealership! And Lou was also very good salesman that did everything in his power to get things done right for me! Ron was also a great guy to make sure I was taken care of! More

Poor Customer Service My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the past few years my office in particular has had inconsistent experiences when getting our program vehicles serviced there. It seems as though every time we bring our vehicle in to be serviced for something simple, there is additional work that needs to be done. We purchase our vehicles brand new and I understand normal wear and tear, but find that we often question some of the additional work "needed". Overall, our experience is that it has been difficult in communicating with the service department, making it an inconvenience to have our vehicles serviced. On multiple occasions, we have dropped our vehicles off to be serviced for routine maintenance (e.i. oil changes, inspections, snow tire change) and have not had our vehicles returned to us until the following day. More so the communication is very minimal as to when our vehicles are ready for pick up. I spoke with Darren, the Service Manager, regarding our experience and initially did not feel heard and dismissed. I had to call back and express my frustrations and concerns. Darren and I had a meaningful conversation and was able to reach a mutual understanding. Unfortunately, it has come to a point where we are very much considering taking our business and service needs elsewhere. Again, we have done a lot of business with Cortese and it's disappointing to have to write this review. This review is not a reflection on the quality of work the service department does, but to share our most recent experiences in customer service. More

Great service! 9/7/2019 This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to t This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to the service (not park outside) garage and check in. The staff was friendly, relatable, and professional. Service took maybe 45 minutes tops. Overall A++ More

My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More

Very professional as always Wayne Rainey and the sales staff is awesome to deal with. Thank you for your patience with me in trying to get the right vehicle for my needs. Wayne Rainey and the sales staff is awesome to deal with. Thank you for your patience with me in trying to get the right vehicle for my needs. More

Good and professional Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. More

Great Customer Service Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been gre Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been great! More