
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Sale Follow up I bought a 2018 Ford Explorer. Prior to the test drive it was noticed that one tire was underinflated. Put air in the tire and followed through with d I bought a 2018 Ford Explorer. Prior to the test drive it was noticed that one tire was underinflated. Put air in the tire and followed through with drive, purchase etc. There was a slow leak in the tire which we didn't notice until after I got the car home and was leaving the office the following day. Stopped by Cortese Ford. Dave Eichelberger found one of the service techs in the back and they filled the tire to get me home. Dave also arranged for service first thing the following day. Al Rosetter got things taken care of in the service department. Everyone responded quickly and professionally to my full satisfaction. Thank you, Kurt Z. More
Buying a New Vehicle Cortese does it again...the vehicle buying experience was great and Wayne is excellent to work with! My wife and I are loving our new Ford Explorer! Cortese does it again...the vehicle buying experience was great and Wayne is excellent to work with! My wife and I are loving our new Ford Explorer! More
Tommy was great . Tommy was very helpful. He was very knowledgeable in the vehicle I purchased and always willing to help in any, and all areas needed throughout the sa Tommy was very helpful. He was very knowledgeable in the vehicle I purchased and always willing to help in any, and all areas needed throughout the sale. More
Inspection Our car was in for its' annual inspection. The drop off and sign is was efficient. The staff is always courteous and friendly. The wait time for th Our car was in for its' annual inspection. The drop off and sign is was efficient. The staff is always courteous and friendly. The wait time for this was quick! More
Just in Time for Winter Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) made me realize I needed to quickly get my snow tires on. I made a call to Cortese and they told me to bring up my car the same day, They mounted my tires and also realized my oil change was due (that observation saved me a return trip). That type of response and service is the reason that Cortese Ford is the ONLY place I will take my car. The attitude of the people you deal with is tremendous and the local WiFi allows me to work while waiting for my car. More
GREAT JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVIC JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVICE!!! More
Great Buying Experience - Again! I drove a few different cars at different dealerships before coming to Cortese Ford. Cardell Bouie was the most knowledgeable regarding the Explorer I drove a few different cars at different dealerships before coming to Cortese Ford. Cardell Bouie was the most knowledgeable regarding the Explorer I drove compared to other dealerships/salespeople/cars. Once we started focusing on one particular car I dealt directly with Sales Manager Dave Eichelberger regarding the number$. There was no "back and forth" between sales person, manager, me and back again. Very clean and efficient. Even the other personnel on the floor were friendly and outgoing, at times to the point of having conversations with them while I was waiting for something. A great atmosphere for a customer. There was a little "hiccup" in the deal/process which Dave addressed professionally and to my complete satisfaction. I bought a Jeep from Cortese previously and now a Ford - I would recommend Cortese and go back again in the future - Thank you gentlemen! More
Routine Oil Change Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to in Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to indicate that vehicle was ready. Very courteous and friendly service rep. Very good experience. More
Amazing Customer Service from Victor Bay Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was e Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was extremely advanced and made me feel more than comfortable leasing my new Ford Explorer. This Ford Explorer by far exceeds my previous vehicle, which was a BMW X5 that had more issues and repairs than I could count. I will forever buy or lease my vehicles only from Victor Bay and the Cortese team. More
Recall on Truck I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I was without a vehicle for 5 days and it is a brand new lease I pay to drive! So that is something that needs to be considered. However my visit was overall pleasant because the issues were fixed and Darren was on top of anything else I needed. More