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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

December 31, 2018

Sale Follow up I bought a 2018 Ford Explorer. Prior to the test drive it was noticed that one tire was underinflated. Put air in the tire and followed through with d More

by New Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosetta, David Eichelberger
December 27, 2018

Buying a New Vehicle Cortese does it again...the vehicle buying experience was great and Wayne is excellent to work with! My wife and I are loving our new Ford Explorer! More

by milned10
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Weston
Jun 18, 2019 -

Cortese Ford Lincoln responded

Milned10, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

December 26, 2018

Tommy was great . Tommy was very helpful. He was very knowledgeable in the vehicle I purchased and always willing to help in any, and all areas needed throughout the sa More

by j.debruin2881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Weston, Tommy Ciavarri
Jun 18, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating, J.debruin2881! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Samantha Cortese Customer Relations Manager 585-277-3214

December 26, 2018

Inspection Our car was in for its' annual inspection. The drop off and sign is was efficient. The staff is always courteous and friendly. The wait time for th More

by irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Jun 18, 2019 -

Cortese Ford Lincoln responded

Irene, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

December 21, 2018

Just in Time for Winter Having been out of town for the month of November, the first snow fall I encountered upon my return (and the inability to get my car up the driveway) More

by TLJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Whitmore
Jun 18, 2019 -

Cortese Ford Lincoln responded

Tljh, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

December 20, 2018

GREAT JUST TWO SIMPLE WORDS GREAT SERVICE!!!! WON'T LET ME SUBMIT ENTRY. .I NEEDED TO EXPRESS THE VISIT IN MORE WORD. JUST TWO SIMPLE WORDS GREAT SERVIC More

by THILL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

December 19, 2018

Great Buying Experience - Again! I drove a few different cars at different dealerships before coming to Cortese Ford. Cardell Bouie was the most knowledgeable regarding the Explorer More

by New Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichelberger, Steve Weston, Cardell Bouie, David Eichelberger
Jun 18, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

December 17, 2018

Routine Oil Change Routine appointment for oil change. Left vehicle while I ran errands. Vehicle was ready on time for scheduled pickup. Darren sent text message to in More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Cortese Ford Lincoln responded

Pley15, our Staff works hard to go the extra-mile for our valued guests! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Samantha Cortese Customer Relations Manager 585-277-3214

December 17, 2018

Amazing Customer Service from Victor Bay Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was e More

by rmchugh1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Weston, David Eichelberger, Victor Bay
Dec 17, 2018 -

Cortese Ford Lincoln responded

Thank you Rachel, We appreciate the opportunity to help. Enjoy!

December 17, 2018

Recall on Truck I brought my truck in for a recall and transmission issues and Darren was very helpful. I was disappointed that FORD doesn't do loaner cars because I More

by jamont12852
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Cortese Ford Lincoln responded

Jamont12852, your comments keep us motivated and working hard for all our guests! It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

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