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Cortese Ford Lincoln
Rochester, NY
2,345 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,345 reviews
September 09, 2023
The purchase of a new vehicle was easy, accommodating sales representative. Listened to our request and needs. sales representative. Listened to our request and needs. More
by tupelohny20
September 07, 2023
The communication was really bad. I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear that I really needed to be called bc I would pick my car up Saturday even if it wasn’t done. Also at one point the dodge collision called me and said they didn’t have my car.. cost was $100 over estimate too. Mostly I’m really upset about the lack of communication and how hard it was to know what was going on. Tuesday was my first day back at work for the school year and I had to Uber because I hadn’t heard about my car. Had to call a lot of times on Tuesday before I finally was told that it was being worked on. When I called at 9:15 Darren said he would get my paper work and call me right back… I called him back at 12:45 after waiting and also texting him at 12. Just really stressful and frustrating experience with awful communication. More
by Clairemcohen72
Verified CustomerEmployees Worked With
September 07, 2023
Good service and a special thanks to Darren the service advisor who kept it real since this is an older car advisor who kept it real since this is an older car More
by Dedrake
Employees Worked With
September 05, 2023
Professional, skilled, courteous staff in the service department. Waiting area is comfortable and accessible. Prices are comparable to other dealerships. department. Waiting area is comfortable and accessible. Prices are comparable to other dealerships. More
by oveovermyer
Employees Worked With
September 02, 2023
I was very disappointed with my service this visit. I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for br I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for brake service on a wheel that had just been serviced 4.5 months prior. I was charged again for pads and rotor. I had to call for updates and quite often my calls would not be returned. I also left a message for the service manager about not getting updates or my calls returned and never heard back from him either. I understand being busy but it doesn't take that long for a quick update call. More
by jgentzke
August 26, 2023
On time, efficient and convenient. I am handicapped and this service met my needs for auto repair I am handicapped and this service met my needs for auto repair More
by g_beckingham
Employees Worked With
Other Employees :
Dave Robinson, Makayla Buscemi
August 22, 2023
The service department at Cortese I think is the best service department I’ve ever been to and sales department is the only one that me and my wife buy from Cortese works for us service department I’ve ever been to and sales department is the only one that me and my wife buy from Cortese works for us More
by cannonplumbing
Employees Worked With
August 22, 2023
My vehicle was diagnosed and repaired in timely manner. Excellent service. Thanks Al and Jack. Excellent service. Thanks Al and Jack. More
by gennyp11
August 22, 2023
Great test drive process. Reasonable to close a deal. Financing was easy. Overall a great experience and transaction. Reasonable to close a deal. Financing was easy. Overall a great experience and transaction. More
by Matthewt
