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Cortese Ford Lincoln

Rochester, NY

4.5
2,419 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,419 reviews

February 26, 2026

The employees here are always professional and courteous. They help me without fail every time I need any assistance. This is an update to my already stellar review of this location, I feel it’s necessary to More

by erickgordon77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Coon
Apr 13, 2026 -

Cortese Ford Lincoln responded

Thanks for the 5 stars we appreciate your business,

February 23, 2026

Great service! ! Timely and professional. The team is great to work with. Thanks for your help. More

by ndiggsoglesby
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2026 -

Cortese Ford Lincoln responded

What kind words...we appreciate your business.

February 17, 2026

The work as completed well and I have had no issues since. It did take a bit longer than expected and cost a bit more than expected but you can tell that Cortese cares about their customer service. More

by JACATL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe Coon
January 15, 2026

Very convenient for me to drop off my vehicle and come back later here around close, so that's what I always do. Prices are always in line with what I expect; that is to say on the higher side of average More

by sch5387
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2026

The service department as always is very professional. Darren, in particular, is caring and understanding More

by red380
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2026

Communication between me and the service center was difficult. I attempted to call and calls wouldn't go through and texts would go unanswered. More

by regrzejka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Jan 09, 2026 -

Cortese Ford Lincoln responded

I apologize for the lack of communication...we value you as a customer and will continue to strive for excellence. Please give me a call if this is an option. Michelle @Cortese Customer Relations 585-277-3241

December 26, 2025

DV helped me choose my replacement tires. He helped with the price match and rebate process. Vehicle delivered when promised. More

by MJLavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2025

I had a great experience. I worked with Wayne Rainey and he was fantastic with securing me with a new vehicle and getting me financed. I would definitely recommend him and Co More

by LoveMyCar
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2025

Dealer had my car for a week and could not resolve the issue, pulled the car and took it to Orleans Ford, issue was resolved in 1 day. More

by GUINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2025

Cortese addresses my service needs professionally and with care. They make it easy too with concierge service and mobile service. Lounge at the dealership is comfortable, spacious and great for remote wo More

by e.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paxton
Dec 08, 2025 -

Cortese Ford Lincoln responded

We are grateful for your business...and the 5 stars