Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Cortese Ford Lincoln - Service Center

Rochester, NY

4.5
1,276 Reviews

1,275 Reviews of Cortese Ford Lincoln - Service Center

Sort by
July 21, 2025

Communication is not good. Took me several calls to get someone to call me back. frustrating More

by Adrienneatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Cortese Ford Lincoln responded

Adrienneatti, I am so sorry that this was your experience. Please give me a call at your convenience. I welcome the opportunity to speak with you. Michelle@Cortese Customer Relations 585-277-3241

July 20, 2025

Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 13, 2025

I had a fantastic experience at Cortese. My sales representative Massimo was an absolute delight and helped me find the vehicle I had been looking for at the right price. I will definitely b More

by alavigne001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Whaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Massimo
Report | Print
Jul 14, 2025 -

Cortese Ford Lincoln responded

Thank you for the great review. We appreciate your business.

June 27, 2025

Had a recall service performed. Our service advisor setup the schedule to compliment my availability. All in all was on time for completion and pickup. More

by Fast_As_Lightning
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Cortese Ford Lincoln responded

We are grateful for your business.

June 18, 2025

Over priced! Ripoff dealership. They should be ashamed! I will Never trust them again! Good riddance! More

by berly40ish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Report | Print
Jun 18, 2025 -

Cortese Ford Lincoln responded

Hello, thank you for your feedback, I attempted to locate your contact information to speak with you about your concern, however due to the lack of contact information I was unable to do so. I welcome the opportunity to speak with you if this is an option. Please give me a call at your convenience. Thanks Michelle @Cortese Customer Relations 585-277-3241

June 06, 2025

Jack and Zach did a very good job they took very care of my car needs I will comeback when I need work done on my car if I buy a new Ford I will come to More

by orv4god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Sypolt serice advisor and Jack and Zach keep the price where I need it to be he keep my mind at ease
Report | Print
Jun 06, 2025 -

Cortese Ford Lincoln responded

Thanks for the great feedback. We appreciate your business.

June 06, 2025

Mike Nazzaro and his team have always been great to work with. Very accommodating & get the job done. More

by pmazzullo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
Report | Print
Jun 16, 2025 -

Cortese Ford Lincoln responded

Thank you for the great review.

May 30, 2025

We had Ryan as our dealer. He was very friendly He was not pushy at all More

by bettydoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025

I always get top notch service at Cortese Ford. I always get just what I need done and if other things are found, I am asked if I want it done and how much it will cost. I have been buying Ford f More

by pellen29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Cortese Ford Lincoln responded

Thanks for the great feedback. We appreciate your business.

May 12, 2025

Parking to drop off my vehicle was a little tight, but managed just fine. Check in was efficient and they completed it on time. More

by rko_ce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Cortese Ford Lincoln responded

Thanks for the great feedback and your business.

1
2
3
...
128