Courtesy Acura

Strong customer service My external temperature gauge does not work properly. Michelle was persistent is addressing this issue over a couple of appointments. At my request, s My external temperature gauge does not work properly. Michelle was persistent is addressing this issue over a couple of appointments. At my request, she showed me how to adjust the setting myself. She also provided helpful insights about battery life and she showed me how to turn on outside air without engaging either heat or a/c. She was very thorough in her explanations and in her follow up with the technicians. More

NO HARD SELL. Questions were all answered. Feel like I will also get answers as questions arise. Was back several times without any pressure to make a decision. Questions were all answered. Feel like I will also get answers as questions arise. Was back several times without any pressure to make a decision. More

Great experience Courtesy worked hard to accommodate my timing needs. I brought my car in at the end of the day and received a loaner until the next morning when my ba Courtesy worked hard to accommodate my timing needs. I brought my car in at the end of the day and received a loaner until the next morning when my battery could be replaced. Thanks so much. More

Great Customer Service and Sales I called two hours prior to my arrival for warrant work and a tire rotation. I was greeted very professional and completely informed of the time fram I called two hours prior to my arrival for warrant work and a tire rotation. I was greeted very professional and completely informed of the time frame to complete the process. I was offered a lift to from my destination but I opt to spent the time in the show room checking out the new MDX. Andrew was great, he took the time to answer all my questions without any pressure to close a deal. We spent all my time checking out all the 2019 MDX's on the lot, test driving a unit. I was sold on the MDX of my choice. I believe we were very close to making the deal. More

Courtesy Acura replaced my 2015 Acura TLX transmission . They worked with Acura corporate to replace my transmission under warranty . The original transmission had gone through multiple updates, but stil . They worked with Acura corporate to replace my transmission under warranty . The original transmission had gone through multiple updates, but still shifted roughly. The new transmission shifts perfectly! THANKS to Vanessa and the Courtesy Acura team for getting a warranty replacement for my transmission! More

Excellent customer service I was given a comprehensive itemization of issues that needed to be addressed, as well as future items for consideration. I was not pressured to I was given a comprehensive itemization of issues that needed to be addressed, as well as future items for consideration. I was not pressured to have any work completed, and was very comfortable with the consultative approach offered. Excellent customer lounge was available while I waited. More

Oil Change I just had an oil change. They told me how long it would take and they were right on time or a little early. They have a nice waiting area with plugs I just had an oil change. They told me how long it would take and they were right on time or a little early. They have a nice waiting area with plugs for your phone, and refreshments as you pass the time. More

fantastic customer service Impressed with my sales person, Gigi, who was not pushy, kept up with communication and was informative. She spent adequate time explaining the bells Impressed with my sales person, Gigi, who was not pushy, kept up with communication and was informative. She spent adequate time explaining the bells and whistles of the car and demonstrated patience throughout the long process, More

Great Dealership The team at Courtesy were a great group to work with and made it an enjoyable experience. I knew what I wanted when I arrived at the dealership, so t The team at Courtesy were a great group to work with and made it an enjoyable experience. I knew what I wanted when I arrived at the dealership, so they got me in and out in a short period of time. More

Pleasant Experience The overall buying experience is handled very efficiently by Daniel and Jimmy with friendly and courteous attitude. Except for the minor glitch in the The overall buying experience is handled very efficiently by Daniel and Jimmy with friendly and courteous attitude. Except for the minor glitch in the glove compartment opening mechanism, the car was fitted with all requested accessories and ready to drive before I entered the dealership. All the features and mechanisms were explained with enthusiasm in the walk through. More