Courtesy Acura - Service Center

The first time I dropped my car off and the expected day it was to be completed, nobody called to follow-up with me on the status to say it would be there longer. After that with additional issues all were it was to be completed, nobody called to follow-up with me on the status to say it would be there longer. After that with additional issues all were amazing and went above and beyond. More

I had a great experience at Courtesy! Jack is an excellent Customer Service Advisor—friendly, knowledgeable, and always willing to go the extra mile to ensure everything runs smoothly. Th Jack is an excellent Customer Service Advisor—friendly, knowledgeable, and always willing to go the extra mile to ensure everything runs smoothly. The service at Courtesy is top-notch, with clear communication and a professional approach. The wait time was reasonable, and I appreciated the efficiency of the process. Additionally, the waiting area is clean, comfortable, and well-maintained, making the experience even better. Overall, I highly recommend Courtesy for their outstanding service and customer care! More

Always excellent service. It is a pleasure to work with Jack, who makes sure services are complete and my vehicle ready on time as promised It is a pleasure to work with Jack, who makes sure services are complete and my vehicle ready on time as promised More

I don’t really enjoy having to fill out survey after survey after survey, it’s a little much. Service was good. survey after survey, it’s a little much. Service was good. More

Awful experience. After 1 month of owning a 2015 TLX purchased from this dealership I needed a new transmission. For some reason you guys attached your name to used 20 After 1 month of owning a 2015 TLX purchased from this dealership I needed a new transmission. For some reason you guys attached your name to used 2015 transmission out of another tlx. Acura knows this specific year of transmission is awful because they attached a 10 year warranty to them. So again why you would put your name behind putting a used one in my car, I will never know. As you can expect, the transmission is absolutely awful. In the 10+ cars I’ve owned it is by far the worst driving experience I’ve ever had. Shifting from 2nd to 3rd has a good 3 second delay and 3 to 4 whines when going into gear. But the transmission light hasn’t come on so you guys don’t care. Furthermore I have recently had the driver side from strut go out and the catalytic converter not operating at correct temperature. You guys must do a really thorough check on your vehicles. Your techs don’t even think there is anything going on with the “new” transmission which is laughable because it’s unbearable to drive. More

They are always looking out for me as a customer. Awesome and prompt service as always Awesome and prompt service as always More

I measure a service center on their response when I cite a problem. On my recent visit for an MDX recall item, I pointed out that I didn't think my recent tire rotation and balance was correctly done. I n a problem. On my recent visit for an MDX recall item, I pointed out that I didn't think my recent tire rotation and balance was correctly done. I noticed some vibration in the vehicle at 75 mph. The service department promised to check into it and found that, yes indeed, 2 wheels were slightly out of balance. They corrected the problem at no charge and assured me that if there were any other problems, bring it back for their attention. Good people, trusted service. More

We brought the RDX in for its regular maintenance. Jack, our service advisor, is great to work with! Always a pleasure to deal with friendly, knowledgeable staff! The service was thorough and effic Jack, our service advisor, is great to work with! Always a pleasure to deal with friendly, knowledgeable staff! The service was thorough and efficient as usual. Thank you, Jack, for taking good care of us and our needs! We appreciate you… See you next time! More