Courtesy Acura - Service Center

Mike and Connor in the service department were great. I took my MDX Hybrid in for its 30,000 mile service and got a loaner TLX for the day. My car was returned clean and fresh with all new fluids. Drives took my MDX Hybrid in for its 30,000 mile service and got a loaner TLX for the day. My car was returned clean and fresh with all new fluids. Drives like a dream! Thanks guys. More

As always great professional service. Very comfortable waiting room. Kenny was very helpful and great to work with. Lou even though has moved to the sales but still remains as my favorite person and frien waiting room. Kenny was very helpful and great to work with. Lou even though has moved to the sales but still remains as my favorite person and friend! More

While most of my interactions were with my service representative, Jack Aran, everyone was incredibly kind and informative. I appreciate not being pressured for unnecessary services and diagnostics. representative, Jack Aran, everyone was incredibly kind and informative. I appreciate not being pressured for unnecessary services and diagnostics. More

Needed a windshield replacement for our 2009 TSX which we figured having done by Courtesy Acura instead of a 3rd party would be best because of the special trim pieces along the side of the windshield. The figured having done by Courtesy Acura instead of a 3rd party would be best because of the special trim pieces along the side of the windshield. The appointment was for 9:00am and I was told it would only be a couple of hours and decided to wait for the car. The 3rd party didn't arrive until 6:30pm and I was not impressed with how little I was updated throughout the day from the Courtesy Acura rep. One rep told me it would be quick and the other after the replacement was done told me they usually tell customers to just drop off the car and not wait around. We typically are very pleased with the service department at Courtesy Acura, but this time they dropped the ball. It wasn't all their fault since the 3rd party windshield company was involved but there is definitely room for improvement. It was quite inconvenient and made me feel like I was not appreciated as a customer. More

Shane was very attentive to my needs and got me in and out quickly. It was only a simple oil change, tire rotation, and 21-point inspection this time, our first visit to Courtesy Acura, but everything we out quickly. It was only a simple oil change, tire rotation, and 21-point inspection this time, our first visit to Courtesy Acura, but everything went well so we will be coming back with future maintenance needs. More

The service department has always been extremely friendly and helpful. Kenny made sure I was able to get my car serviced while working around my family's needs and helpful. Kenny made sure I was able to get my car serviced while working around my family's needs More

Service department worked with my schedule, and got the work done when requested. The use of Uber is a real plus. I was able to accomplish what I needed to do while service was done instead of waiting for work done when requested. The use of Uber is a real plus. I was able to accomplish what I needed to do while service was done instead of waiting for my vehicle. Good job Courtesy. More

Excellent professional service as always. Peaceful waiting room. Wonderful to get a clean car after the oil change, complete with chocolate and water! Highly recommend this service center! waiting room. Wonderful to get a clean car after the oil change, complete with chocolate and water! Highly recommend this service center! More

Quick, efficient drop off, smooth pickup. Why do more Quick, efficient drop off, smooth pickup. Why do more words need to be said? What use is additional blah Alan blah blah blah blah blah? Quick, efficient drop off, smooth pickup. Why do more words need to be said? What use is additional blah Alan blah blah blah blah blah? More

Good Service but not timely - communication hard to reach them at first if you try to call. Learned that it was best to text, and then Micheal O would respond quickly which was nice. Summary: All in person i them at first if you try to call. Learned that it was best to text, and then Micheal O would respond quickly which was nice. Summary: All in person interactions concerning service were great - communication while car was in the shop was a struggle at first Biggest Feedback to Acura: Please explain the possible timetables of how long service should take (ex. if all things go well 2 days, or if these certain things possibly happen could take 6 days, etc.) Clarifying expectations would have made me a happier customer rather than delaying service day by day. More