Courtesy Mitsubishi - Service Center

Paul was not there Bill was running the Front. He was yelling at tech guys complaining about customers on phone and was upset the fact i was a walk-in told me that I am supposed to make an appointment fo yelling at tech guys complaining about customers on phone and was upset the fact i was a walk-in told me that I am supposed to make an appointment for my oil change that the service center is very busy after a holiday. ( like I am supposed to know that ) I told him I was never told I had to have an appointment. He said i was going to be there for awhile and this is the reason we have policys. I waited about an hour no big deal I was thankful i was taken in i work a very busy schedule. He is checking people out and going over what was done and what needed to be done and then letting them know that there car wash being washed and should be right out. When it came to me he handed me my papers and said you might want to start thinking about getting tires for that car. I said ok walked out and had to look for my car no car wash no vac nothing. I have never had a bad experience at the service center until now. Paul is wonderful you never see him get upset and he is so helpful I think you have the wrong guy for a manager or he should take lessons from paul on how to act towards customers. Even when i came in on a day that was busy and didn't make an appointment paul was very friendly and told me it would be less wait and easier on me if I could make an appointment its faster and you wont have to wait around for long. I. Told him i would try but I am an on call health care provider so its hard. I never do theses and complain but Bill was very unprofessional and he made me any ways feel anxiety not sure about the rest of the people in room but some of there expressions were of shock on how he was yelling running around punching keys on the key board hard and some of the comments he was making. I am sorry but he need s training on how to act like a professional. Do you have cameras and audio is so watch them you would be embarrassed that he is a manager of yours. I had to give one star to pull up his name but i give none More

Best service ever Makes you feel like family. Kind, friendly, courteous and caring people. Explain thoroughly what needs to be done or what was done and with a smile. Makes you feel like family. Kind, friendly, courteous and caring people. Explain thoroughly what needs to be done or what was done and with a smile. More

Excellent Service Service is exceptional! I can always get an appointment that is convenient when taking my vehicle in for routine service and they are happy to check o Service is exceptional! I can always get an appointment that is convenient when taking my vehicle in for routine service and they are happy to check out any problems I may be encountering. Was having an issue with a tire keeping air and they discovered a nail and had no problem plugging it for me. Great team of mechanics! More

Great customer service Paul is personable and knowledgable about cars. He explains the situation with your car in a caring manner. The technicians are friendly and get the j Paul is personable and knowledgable about cars. He explains the situation with your car in a caring manner. The technicians are friendly and get the job done well. More

100% customer service from Paul 🙂 Paul, the man that runs the frontend of the service department is #1. And he is why I stay there !!! Wish more people were just like him ! Paul, the man that runs the frontend of the service department is #1. And he is why I stay there !!! Wish more people were just like him ! More

Awesome!! Friendly, knowledgeable, punctual, willing to go the extra step to make things perfect. They arranged an appointment that worked with my schedule. It Friendly, knowledgeable, punctual, willing to go the extra step to make things perfect. They arranged an appointment that worked with my schedule. It was more than I expected. More

They are always excellence They are always helpful, friendly, and supportive. The facility is clean and comfortable. This is the best experience compare to another service place They are always helpful, friendly, and supportive. The facility is clean and comfortable. This is the best experience compare to another service place I was ever been experienced. Keep up the good work. More

Oil change Friendly customer service. Service provided in a timely manner. Would recommend to friends and family. Provided excellent service. Very knowledgeable Friendly customer service. Service provided in a timely manner. Would recommend to friends and family. Provided excellent service. Very knowledgeable and able to answer any questions asked. More

Service Very Respectful. No pressure. No need to. Go anywhere else alway on time and no I do not work or have any relationship with any that works there Very Respectful. No pressure. No need to. Go anywhere else alway on time and no I do not work or have any relationship with any that works there More

Friendly, fast and efficient. I can't say enough about the staff here. Bill, paul, Steve and Shawn are a great bunch of guys. Couldn't ask for a better service department. I can't say enough about the staff here. Bill, paul, Steve and Shawn are a great bunch of guys. Couldn't ask for a better service department. More