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32 Reviews of Covert Cadillac - Service Center
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October 26, 2021
A Very rude person worst customer service this has been the worst experience car purchase the worst experience car purchase More
by libbytraylor
Helpful October 20, 2021
Amazing customer service, very helpful and went above to beyond to help with first time purchase. beyond to help with first time purchase. More
by Mari
May 21, 2021
Dealing with Chris is a pleasure. I've worked with him on the purchase of three vehicles over the past years and recently contacted him when I was ready to buy again. The transaction on the purchase of a on the purchase of three vehicles over the past years and recently contacted him when I was ready to buy again. The transaction on the purchase of a certified XT5 was seamless, handling a trade-in and all paperwork in a professional and efficient manner .. the service I have learned to expect. I'd be pleased to work with Chris again, and to give him my personal recommendation anytime. More
by Karen
April 30, 2021
Super, very attentive Sales Consultant. Whatever our issue(s) we addressed, Anna followed up on. Not only was she very apologetic over and over but she presented herself very professional. Anna will de issue(s) we addressed, Anna followed up on. Not only was she very apologetic over and over but she presented herself very professional. Anna will definitely be our next Sales Consultant on our next vehicle purchase. More
by SJ Chavez
Employees Worked With
Jose Lopez , Ana Trujillo
October 08, 2020
Purchased my XTS at Covert Cadillac and have enjoyed my Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experi Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experience . Thanks Jason Wolk for being there for my family and my XTS Cadillac . More
by Martinez
Employees Worked With
September 04, 2020
I own a 2017 Cadillac CT6 3.0TT. From the first test drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention a drives with Amit Patel to this week when I needed some "outside the box" service done, I have been very impressed and appreciative of the attention and focus I receive from everyone at Covert Cadillac. My Service Advisor, Ryan Gibson, is the best I have ever dealt with at any dealership! He goes out of his way to listen and take car of every request. He demonstrates that he genuinely cares about me as a client, not just a customer. Every person I have had the pleasure of working with at Covert has been friendly, knowledgeable, professional, and caring. Joe Joseph, the sales manager, sets an outgoing and friendly tone that he nurtures in an environment of mutual respect and focus on the customer. Whenever I visit covert I feel like I am seeing some old friends. Thanks everyone. It is a genuine pleasure! More
by tankalex0
October 12, 2019
Worst experience ever. Do not come here I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replace I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replaced, the car was pulled around to me and the battery light was still on. I was about to pull the car oit whena service message popped up again. I let the service girl know and she took 10 minutes to inform me that the alternator was shot. They had my car sitting all day and couldn't figure that out to I picked it up at 4pm. Still no loaners to help... Shocker... So I was without a car again for the next day. Picking up the following day, I had to wait over an hour while billing had to call back and forth with people trying to get the correct invoice total. Total lack of communication and I will not be back. I will be spreading the word as to how bad this place is. More
by Chefdrew15
Employees Worked With
August 01, 2019
2018 Cadillac Escalade Platinum with severe radio problems. My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD More
by Dr. Ruano
January 19, 2019
By far the best choice I have ever made for a car purchase. Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you a Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit. More
by Tina Hayes
Employees Worked With
Other Employees :
Adam DeLeon
May 10, 2018
My experience with Covert Cadillac and Jennifer R The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have an would recommend them to everyone. I have hpurchased 5 vehicles ( all preowned Cadillacs) from Covert Cadillac an I can say that each car buying experience with Al Mathews has been a very enjoyable and completely satisfying experience! More
by Will3134
