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Crain Kia of Conway
Conway, AR
2,277 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,277 reviews
July 14, 2024
Great place to buy a car! Our sales person was super nice and helpful. Smoothest and quickest car purchase I have ever made. Our sales person was super nice and helpful. Smoothest and quickest car purchase I have ever made. More
by Derek
Verified Customer
July 12, 2024
The team at Crain Kia in Conway was awesome! Makes our second Kia we purchased from them and both times was fantastic! Highly recommend going for a visit when purchasing your next new or used ve Makes our second Kia we purchased from them and both times was fantastic! Highly recommend going for a visit when purchasing your next new or used vehicle. More
by CARRDONNA87
July 12, 2024
Second vehicle that I purchased and have not been disappointed. Lamar is an amazing dealer and we love working with him. disappointed. Lamar is an amazing dealer and we love working with him. More
by Jada Walker
Employees Worked With
July 11, 2024
Excellent service department for recalls on my older Kia then decided to trade in another car same day, Demetrius couldn’t have been more helpful and polite. He is truly an asset to this business. then decided to trade in another car same day, Demetrius couldn’t have been more helpful and polite. He is truly an asset to this business. More
by drivy64
July 11, 2024
It was a tough process for us. We came in to get a recall accomplished and set an appointment told us it would be a couple hours and it took three days to get the part and get it We came in to get a recall accomplished and set an appointment told us it would be a couple hours and it took three days to get the part and get it fixed. I think that the people making the appointment for recalls should make sure that the location has the part. It was a frustrating process because we live 30 minutes away from the dealership and had to make several trips to get this done. Sorry for this review not being positive just think something should be done about the communication breakdown. More
by cakesbyjanan
Employees Worked With
Not sure the name of person worked with because we talked to several people along the way
July 10, 2024
Keenan was super easy to work with. He had the paperwork made up and ready to sign before I had my paperwork in order. The car was clean inside and out and he worked to get me the lowes He had the paperwork made up and ready to sign before I had my paperwork in order. The car was clean inside and out and he worked to get me the lowest rate possible. 5 star service. More
by ibarra.ben
July 09, 2024
Everything went great staff friendly. Picking up the car was longer than planned. We had to wait as our sales person to make a sale. About noon became 130 then 230. Finally 345 car was po Picking up the car was longer than planned. We had to wait as our sales person to make a sale. About noon became 130 then 230. Finally 345 car was poorly prepped. Interior still had glue for plastic protective covers, windows dirty. Exterior still had wax and engine compartment removed plastic protectors. Also sprayed engine compartment plastic with something and never removed pooled puddled made it look like wow what’s that crap. Not steamed cleaned. More
by corkeyar
July 08, 2024
In May, I went to Crain Kia in search of a new vehicle. Chris Tye was my sales person. He went above and beyond to start the process, but that's where it ended. The car was supposed to be at the dealership Chris Tye was my sales person. He went above and beyond to start the process, but that's where it ended. The car was supposed to be at the dealership on May 31st, which it was backed up to another date, then another date, ect., ect... On July 6th, a Sportage vehicle was at Kia in Conway, but not the one I ordered. Somehow, that vehicle was sold and the dealership had to search and find another one. My husband and I went and drove the Sportage and we liked the vehicle. We also drove a Hyundai and liked it as well. We went back and forth, but chose to go with Hyundai. The management at Kia was not concerned enough to speak with us directly. On the other hand, the management team at Chris Crain Hyundai was all engaged and treated us like family. We spoke with 3 engaged manager. They wanted our business more than Kia. Customer service is very important!!! People sell people!!! More
by pbsbjpb
