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Crain Kia of Conway - Service Center

Conway, AR

4.6
715 Reviews

715 Reviews of Crain Kia of Conway - Service Center

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May 12, 2023

It was great and warm welcoming. I love the playroom for my daughter since she is very busy at 10 months old. More

by MKDUNN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023

Overall I was very pleased with the service on my vehicle and will continue to bring it here More

by metrock0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine York
May 11, 2023

My service was fast and correct. They even did the recall (I didn't know there was one)! Jeramie was very friendly and knowledgeable! More

by AJLEHRKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
May 09, 2023

NO SERVICE AFTER THE WARRENTY RUNS OUT DO NOT STAND BEHIND THEIR WORK AFTER SERVICE More

by CYNTHIADEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPARMENT
May 09, 2023 -

Crain Kia of Conway responded

Your Turbo Altima was required to have a tune-up at 45,000 miles which is not covered under your extended warranty. You brought your car in to KIA Service at 60,000 miles with a burnt valve from a broken spark plug. Since you are over your mileage for a tune-up by 20,000 miles, it will not be covered under warranty. The KIA Service Manager has spoken with you regarding this issue.

May 09, 2023 -

CYNTHIADEROSE responded

I did have a tune up and your shop did it

May 10, 2023 -

Crain Kia of Conway responded

Yes you came in when it was over the mileage for your 1st Tune-up. If you have any questions, please contact our Service Manager, Johnny at 501.470.7051.

May 07, 2023

The service associate who provided assistance during my visit was very quick to see me, so much so that he had me taken care of right when I walked through the door and was very personable. I do not rememb More

by alexisa2402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 02, 2023

Friendly staff. Mr Jeramie was very helpful in assisting me. My oil change was completed earlier than expected. Great work More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
May 02, 2023

Friendly staff. Mr Jeramie was very helpful in assisting me. My oil change was completed earlier than expected. Great work More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
May 01, 2023

The Sevice Dept. was very friendly, informative and helpful. Service was fast and efficient. No problems. More

by CPALADINO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
April 30, 2023

Them seem to be very helpful and they get you in and out in a timely manner More

by lawrencewgabbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

I had a great experience here. The service department was SUPER nice & took care of me so well! More

by angelgraceduncan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Roberts, Nathan Lusinger
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