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Crain Kia of Conway - Service Center

Conway, AR

4.6
696 Reviews

696 Reviews of Crain Kia of Conway - Service Center

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June 25, 2022

Tried to sell me a tire that I didn’t need after they tried to patch it and messed it up. More

by mcarmikle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t get name
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Jun 27, 2022 -

Crain Kia of Conway responded

Ms. Carmikle the Service Manager worked with you on repairing your tire because the puncture was on the sidewall and could not be repaired by KIA standards. You did not want to purchase a tire since you knew someone that had tires cheaper, so the Manager plugged the tire, we do not patch sidewalls, so you could make it to your destination. He went above and beyond to assist you with your tire. I called to follow up with you today and you were upset about the cost of the tire that you said you didn't want to purchase from KIA. You were very appreciative at our Dealership on Friday, 6-24-22 and thanked the Manager for assisting you with this issue. If you would like to discuss please contact Lesia 501.470.7028.

Jun 27, 2022 -

mcarmikle responded

I was polite at the dealership as I just wanted to get back to Heber and get a tire so I could leave for Alabama. He did say it was too close to the side wall and could not be repaired. However when I got to my tire dealership it was not too close to the sidewall it was in the center and their “plug” had made it where they could not repair it. They showed me pictures of the damage as they took the tire off

Jun 27, 2022 -

mcarmikle responded

And I might add that your dealership was charging double for the same tire I Purchased in Heber. So you were not just A little more but double.

Helpful
June 23, 2022

Johnny was great to work with and always had a smile on his face! Love the service department verbatim More

by CHEYTEETER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
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Helpful
June 23, 2022

They have excellent customer service! Impressive facility. Knowledgeable and friendly staff. Good follow up. Awesome. More

by T_L_J1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew,Quinn and service dept people.
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Helpful
June 22, 2022

Delilah at the service desk was great to work with love the service department verbatim More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Hensen
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Helpful
June 20, 2022

Wonderful experience! Always! Courtesy, and highest excellence! Always pleasant to visit with wonderful staff! Delilah is the best! More

by macton13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wahrmund, Brandon Roberts
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Helpful
April 28, 2022

Love the Conway Crain Kia crew. Delilah always gets me taken care of, perfectly. Keaton did a great job fixing my existing problems. And thanks to Gustavo for getting me to work on More

by clay.adams99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover, Gustavo Valadez, Keaton Gill
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Helpful
April 28, 2022

I am very pleased with the services that I receive from Crain. I very grateful for the ease of scheduling and convenience of shuttle services when I don't want to remain at the dealership. More

by THELADYD1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pearson
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Helpful 1
April 13, 2022

love kia service. the girls are always very friendly and techs do good work . wil always recommend crain kia More

by ceecee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Roberts
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Apr 27, 2022 -

Crain Kia of Conway responded

Thank you for your 5 Star Review! We love our customers and appreciate your business!

Helpful
April 13, 2022

kia service always does a good job. highly recommend. all staff is always so positive and friendly More

by pambam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 12, 2022

Great prompt service with friendly staff. Offered beverage while I waited. They kept me informed and up-to-date on where we were in the maintenance process. More

by xbrianpx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
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Helpful
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