Crain Kia of Conway - Service Center

I’ll tell ya what guys I drive 1 hr to Conway just to get my oil changed Crain Kia of Conway has always treated me fantastic!! But this last service was above and beyond I would like publicly thank Delila my oil changed Crain Kia of Conway has always treated me fantastic!! But this last service was above and beyond I would like publicly thank Delilah Dover for all the work she put in on finding me a ride to take myself and 7 children to eat lunch. Also I would Especially like to thank Service Manager Johnny!!! Sorry Johnny I forgot your last name Crain Kia u now have a life long customer from me because of your service manger that guy is one heck of guy very professional, and all around a great guy! Johnny thank you! Guys I had 7 children with me!! Reason is I was taking them to the trampoline place after my service and like I said I live one hour away Johnny with out pause made my stressful day awesome I’m am beyond grateful to know their is still good caring people out there!! Again Thank you, Jason Reames More

The service was completed exactly as promised Very professional staff. Everything was completed as promised professional staff. Everything was completed as promised More

I think I was tricked into coming in with a free oil change coupon and I left there with a $70 oil change which is ridiculously priced. Also when I got there to pick my vehicle up they thought that my o change coupon and I left there with a $70 oil change which is ridiculously priced. Also when I got there to pick my vehicle up they thought that my oil hadn’t been changed. So I’m not even sure that I didn’t just give them $70 but I was fed up and ready to leave. More

Staff is polite, professional, friendly and always appreciate your business. I like the print out they give you to let you know what needs to be done on your vehicle. Your vehicle is always left clean appreciate your business. I like the print out they give you to let you know what needs to be done on your vehicle. Your vehicle is always left clean on the inside an s More

Eric and the rest of the service team were wonderful. I was kept updated on the repair process, and they also fixed an additional part I did not know was still under warranty. Thank you so much. I was kept updated on the repair process, and they also fixed an additional part I did not know was still under warranty. Thank you so much. More

Since I was in pore health my son took my car for it's first oil change. While there you all got all the recalls and updates taken care of. Wonderful job. Thank you. first oil change. While there you all got all the recalls and updates taken care of. Wonderful job. Thank you. More

This location is always so nice and clean. Friendly stay. I will say sometimes the wait is a little long but it’s well worth it! Friendly stay. I will say sometimes the wait is a little long but it’s well worth it! More

So you spend $30,000 cash to get a vehicle you can drive for 4 days then Crain has you bring it to their shop they keep it for a couple days then tell you it’s done that you can come pick it up. Then two da for 4 days then Crain has you bring it to their shop they keep it for a couple days then tell you it’s done that you can come pick it up. Then two days later it’s still doing the same thing and then some then you call them they tell you to bring it back in then they look at it and tell you they’re going to have to take it to Dodge since it’s a Dodge vehicle. Then you keep communicating With them about your vehicle every week and then last Monday or Tuesday a woman called and said “your truck should be done by Friday 2/4/2022” and they say they’re going to pay to have it fixed as soon as they get a letter from dodge on their letterhead and then a month later the vehicle still is not fixed and they have the general manager call you and tell you that it’s your job your responsibility to have it fixed! And let me remind you this vehicle was bought December 28, 2021 I drove it at the most for days and the rest of the time it’s been in the shop. Also on top of that while it was in the shop you tell them that you don’t have another vehicle and the vehicle and you do have access to doesn’t have any heat and you got a two-year-old grandson that is in that vehicle every day and they still say they can’t loan you a vehicle either. Now they say the Crain Moto Is we care about you before and after the purchase!? How is that caring about anything but making the $$$$.. I personally will never recommend them and never will personally buy from them ever again!!! Bad business if you ask me! More

I made an appointment for 3:30pm to get my oil changed and they didn't even start the process until 5:00pm. I didn't get out of there until right before they closed. What is the use in making an appointme and they didn't even start the process until 5:00pm. I didn't get out of there until right before they closed. What is the use in making an appointment if it is not even going to be looked at until almost 2 hours later. This happens almost every time. I understand everyone is having a shortage of employees right now but this needs to be said when we make the appointment so a customer can allow that in their schedule. More