Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Cadillac
Frisco, TX
467 Reviews
BEST OF CREST
Our best offers. Our Best Selection.
Your best choice to get more for less.
See why so many customers love Crest.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 467 reviews
November 11, 2014
The absolute best dealership experience I have had I finally talked my wife into getting a new and much more luxury oriented vehicle. After deciding on the very difficult to find 2015 Escalade, I began I finally talked my wife into getting a new and much more luxury oriented vehicle. After deciding on the very difficult to find 2015 Escalade, I began the search. Luckily I found Crest at the same time the Escalade we wanted was arriving. The negotiations began and ended quickly. I got a great deal on a vehicle in very high demand and short supply, and it was actually a pleasant experience. By the end we had come in contact with several people, and everyone was absolutely fantastic. My wife flew up to get the Escalade (white diamond, Kona interior) and the salesperson met her at the airport. They made her feel like she was the only person buying a vehicle from them. I can not say enough about the people and processes at Crest Cadillac. If you want a Cadillac, do yourself a favor and buy it from Crest. MB - Houston More
by mlbalch
Employees Worked With
Andrew, Christopher, Francis and Miriam
Helpful October 21, 2014
30 K inspection Made an appointment for the 30,000 mile check-up. Gene had a nice car for me to use while mine was being worked on. Car was finished the same day and Made an appointment for the 30,000 mile check-up. Gene had a nice car for me to use while mine was being worked on. Car was finished the same day and I picked it up the next morning. Except for one little light on, Gene was able to remedy that immediately. Check-up is complete and I hope to get many more years of service from it. More
by rayvasinda6
Employees Worked With
Gene Reeves
September 15, 2014
Feeling like we belong to an awesome team at Crest Cadillac! Our experience was fantastic! We were surprised at what a pleasure it was to work with our salesman, the finance team and even the training on how to Our experience was fantastic! We were surprised at what a pleasure it was to work with our salesman, the finance team and even the training on how to operate our new Cadillac Escalade. We highly recommend this dealership. They have a wonderful team that goes above and beyond to accommodate you and your vehicle purchase. We are enjoying being part of the Crest Cadillac family now! More
by dasgrabb
Employees Worked With
Tiras and Cody
September 09, 2014
Top-Notch Best Service Center EVER! Everyone is always friendly and helpful. I just love bringing my car here. Looking forward to trading in our Honda on anot Best Service Center EVER! Everyone is always friendly and helpful. I just love bringing my car here. Looking forward to trading in our Honda on another Cadi as I really cant stand Honda Service, (in McKinney) they are horrible. More
by mpatrick4113
Employees Worked With
Gene Reeves
August 14, 2014
My third purchase through great people! What a great staff! Each is courteous, friendly and above all helpful. Each Team member I have dealt with listened and then produced the auto that What a great staff! Each is courteous, friendly and above all helpful. Each Team member I have dealt with listened and then produced the auto that was a great choice for me. The service department is beyond great. My next purchase will also be through this great group of people. Keep up the good work! More
by elsretired
Employees Worked With
April Atkins, Jim Atkins, Cate Atkins, Miriam Bingham, Gene Reeves
August 01, 2014
Honest, Trustworthy & Ethical = Crest Cadillac Service Dept In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's Service Department. Car problems are inconvenient and frustrating. These people understand your pain and do everything possible to make it a pleasurable experience. Gene Reeves was great. He coordinated all the work and communications needed to facilitate all the work needed to repair and maintain my Escalade Hybrid. 2 warranty issues and preventative maintenance service and the courtesy loaner vehicle was all handled by Gene and his team. I just dropped off and picked up when all was finished. It can't get any easier from my point of view. More
by jccoyle1
Employees Worked With
Gene Reeves
July 30, 2014
Great vehicle and great friendly people!! We enjoyed coming to the dealership from Oklahoma and love our new vehicle!! Thank you! We will encourage others to come experience your dealership an We enjoyed coming to the dealership from Oklahoma and love our new vehicle!! Thank you! We will encourage others to come experience your dealership and there environment!! More
by misty.mceachern
Employees Worked With
Gary
July 23, 2014
They try their best I've had great experiences with Crest! They definitely want to please!! Thanks to the great service I received in repair shop a few months ago, I dec I've had great experiences with Crest! They definitely want to please!! Thanks to the great service I received in repair shop a few months ago, I decided to buy my new Escalade at Crest!! Love it! More
by connie.carr.5
Employees Worked With
Chris Willis
June 26, 2014
Crest are leaders in the Automotive Industry I have been a loyal customer to Crest Cadillac for 7 years. In those 7 years I have received the best service I could have ever hoped to receive in th I have been a loyal customer to Crest Cadillac for 7 years. In those 7 years I have received the best service I could have ever hoped to receive in the automotive industry. From the moment you pull into the service center you are greated by friendly staff that open your door and greet you with a warm welcome. Your service advisor has you and your vehicles best interests at heart and are well educated in providing invaluable knowledge that ensures you make the best possible decision for your budget and car care needs. They will accommodate you with a concierge service that knows how to expedite speedy service when getting you on the road again in loaner car while they work on your vehicle. The quality and pride that the mechanics take in their workmanship sets them in a class of their own. I made a promise to Crest that the next Cadillac I would purchase would be from their dealership due to their impeccable dedication to their clients. I recently purchased my 2nd Cadillac and I must say that I could not be happier with my decision to honor my promise. Again, Crest Cadillac delivered world class service and I am proud to say i made a GREAT choice!! Thank you to the Crest Family for staying true to values that makes me proud to say I am a Crest Cadillac customer!! More
by elizabethcyr1980
Employees Worked With
Brian, Pila, Mariam, Hector and Gene
June 11, 2014
Overall Experience with the Service Dept. I have purchased two Cadillacs from Crest in the last 12 years: A 2002 Deville and a 2010 Deville. During this period I always have had my cadillacs I have purchased two Cadillacs from Crest in the last 12 years: A 2002 Deville and a 2010 Deville. During this period I always have had my cadillacs serviced by Crest and have always been satisfied. Their personal assistance service is outstanding as well as very friendly so I have no complaints. More
by maleman1931
Employees Worked With
Randy (Service Mgr.)
