Crest Cadillac

Bret (sales associate) was outstanding in assisting me on the purchase of my 2025 CT5 Blackwing. Very proud of the car and definitely looking forward to do business with Crest Cadillac and Bret in the futur the purchase of my 2025 CT5 Blackwing. Very proud of the car and definitely looking forward to do business with Crest Cadillac and Bret in the future. More

After driving all the way from Shreveport, LA, my salesman Glen, that I had been communicating with was not there and did not inform me, but he left a very well dependable person named Juda. Juda mad salesman Glen, that I had been communicating with was not there and did not inform me, but he left a very well dependable person named Juda. Juda made my trip to Crest worth it. He provided us with lunch while we waited. Juda represented Crest Cadillac very well with his customer service and pleasing personality. I had search all over the 3 state area for a Cadillac XT4 in red and Crest was the ONLY one who had it. They worked with me since I lived in Shreveport, LA and had to wait until my check cleared the bank. After speaking to Glen and explaining the hold up, which at this time was about 2 weeks, he was able to hold the car for me until I get there. I kept telling him that that is "MY" car. I love my new shinny red car and the trip was very well worth it To go from a 2005 Cadillac CTX to a 2020 Cadillac XT4, was a blessing from GOD . The car was in excellent condition. A shout out, hats off, two thumbs up, and two snaps to Glen and Juda!!!!!!!! Great to have a "wing" man. More

Shawn made sure I was taken care of. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. More

I have nothing to add to this review. There no reason for this to be mandatory. I will not do a survey again that requires this. There no reason for this to be mandatory. I will not do a survey again that requires this. More

Working with Samuel on the purchase of my vehicles was an exceptional experience. He offered great pricing and maintained a professional yet approachable demeanor throughout the entire process. Samuel ma exceptional experience. He offered great pricing and maintained a professional yet approachable demeanor throughout the entire process. Samuel made everything seamless and stress-free, demonstrating excellent communication and a strong commitment to customer satisfaction. I highly recommend him to anyone looking for a smooth and reliable vehicle purchasing experience.. More

Our sales person with Samuel. He did an excellent job! He was personable, and never pushy. He answered and addressed all our questions and concerns, he was extremely helpful. We w He did an excellent job! He was personable, and never pushy. He answered and addressed all our questions and concerns, he was extremely helpful. We would definitely buy from Samuel again, or recommend any of our family and friends to him! More

Samuel was great. He went above and beyond to make this a seamless transaction! He was processional and had amazing follow up. He went above and beyond to make this a seamless transaction! He was processional and had amazing follow up. More

This was our first time visiting the Crest Cadillac Dealership and we were highly impressed with the facility, the customer service from every employee that we interacted with and the amount inventory Dealership and we were highly impressed with the facility, the customer service from every employee that we interacted with and the amount inventory readily available. Samuel from Sales was extremely professional and personable and by far made our purchasing experience seamless. He’s good at what he does! On a side note, my husband and I would love to get matching Cadillac jackets to go with our new SUV ;) . More

Samuel Dixon was outstanding. He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issu He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issues resolved he was also our point of contact letting us know the status of our new Escalade, ensuring each issue was corrected! He seems to truly cares about the individuals whom he is dealing with. My wife and I truly appreciated his personalized approach taken during the process of the sale! I personally feel Crest Cadillac is very fortunate to have such an individual representing the Crest organization! Thank You Samuel! More

I am VERY CONCERNED that the diagnostics of my vehicle at 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those svs completed at the 145K mile at another local location. Seriously?! Will never be able to trust this dealership again. Do better. Only redeeming quality of service was Bryan Oldham. He was and has always been great. More