Crest Volvo Cars

Lyn did a excellent job taking care of the problems with our Volvo , that’s why we always use Crest Volvo service. our Volvo , that’s why we always use Crest Volvo service. More

great experience. barry was easy to work with. finance transaction was smooth. would do business with them again. barry was easy to work with. finance transaction was smooth. would do business with them again. More

Very good, very good, very good, Very good, very good, very good, I mean Really very good, I mean Really More

My experience with this dealership has always been spot on. From Nixon and that team to Lisa(?) in the loan can department and last but not least, Ally and Bryce(mgr). They have been consistent and thoroug on. From Nixon and that team to Lisa(?) in the loan can department and last but not least, Ally and Bryce(mgr). They have been consistent and thorough in their positions. They make sure you are taken care and discrepancies are resolved in a fair manner(my last visit for example) The concerns I have come from the mechanics/ technicians. 4 times my vehicle has been in your dealership. Pre purchase (certification) and three scheduled service visits. Each time techs have stated my vehicle was in tip top condition when inspected. . And yet when technician Luis inspected my vehicle this 4th visit, he identifies an issue with my braking system that the previous 4 people didn’t. That’s concerning to me for a multitude of reasons. My family thanks Luis for identifying this gross oversight. But again Ally and her manager act swiftly to correct this issue and make it whole. I commend them for going above and beyond. We thank you for the service and hope you take these areas of concern seriously. More

Mark was great, kept me up to date on the service itself. Loaner vehicle was easy to pickup and dropoff as well. Loaner vehicle was easy to pickup and dropoff as well. More

Bryce did a great job diagnosing and resolving my issue. Always great to work with Crest service people. Always great to work with Crest service people. More

Caden was nice to work with, knowledgeable and not pushy. We really were just looking not intending to buy that day. Max was exceptional in getting our 2019, which we are passing to our daughter, in to have We really were just looking not intending to buy that day. Max was exceptional in getting our 2019, which we are passing to our daughter, in to have a couple dings repaired. Service did a great job in removing dings and did the job in 15 minutes. The most frustrating part in getting this car has been trying to fill out this rating-and get it submitted! More

My first experience was wonderful. But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited. We walked the mall, we saw a movie and still no call it was ready. I was expecting it to be a couple hours like last time. At this point I called the dealership. I was told that since I got a loaner car then I’m “NOT PRIORITY”. ( Not to mention, I noticed and commented to my mother when we arrived, that it looked like a slow day and maybe it would be ready sooner than last time). I immediately returned to the dealership to speak to a manager. When I said to the manager about not being “priority” I was told “she’s new”. I responded in that case she should be supervised more closely. I was then told it would.be ready at 5 o’clock. I live in Denison. It’s an hour drive and now I’m told I get to go home during rush-hour traffic, which is most likely a 2 hour drive. Not to mention that my 86 year-old mother was with me and the employees knew that. I would not have requested a courtesy if I knew this beforehand. Granted I scheduled it online, but there was no warning about it online nor when we arrived at the dealership that it would take much much longer than the first time I was there, which was about two hours. I ended up having to drive the car home and a man drove my car back to me the next morning. He was not very nice. In fact, he was pretty rude when I tried to ask questions. I asked about being told by the manager himself that he personally would drive my car home. That was a lie. I’m still going to come use this dealership because it’s closest to me. I hope that people will be more upfront with me about what to expect will happen! More

As usual, Lyn provided exceptional customer service during our scheduled maintenance service. Always very friendly and professional. during our scheduled maintenance service. Always very friendly and professional. More