Crest Volvo Cars

Bryce did a great job diagnosing and resolving my issue. Always great to work with Crest service people. Always great to work with Crest service people. More

Caden was nice to work with, knowledgeable and not pushy. We really were just looking not intending to buy that day. Max was exceptional in getting our 2019, which we are passing to our daughter, in to have We really were just looking not intending to buy that day. Max was exceptional in getting our 2019, which we are passing to our daughter, in to have a couple dings repaired. Service did a great job in removing dings and did the job in 15 minutes. The most frustrating part in getting this car has been trying to fill out this rating-and get it submitted! More

My first experience was wonderful. But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited. We walked the mall, we saw a movie and still no call it was ready. I was expecting it to be a couple hours like last time. At this point I called the dealership. I was told that since I got a loaner car then I’m “NOT PRIORITY”. ( Not to mention, I noticed and commented to my mother when we arrived, that it looked like a slow day and maybe it would be ready sooner than last time). I immediately returned to the dealership to speak to a manager. When I said to the manager about not being “priority” I was told “she’s new”. I responded in that case she should be supervised more closely. I was then told it would.be ready at 5 o’clock. I live in Denison. It’s an hour drive and now I’m told I get to go home during rush-hour traffic, which is most likely a 2 hour drive. Not to mention that my 86 year-old mother was with me and the employees knew that. I would not have requested a courtesy if I knew this beforehand. Granted I scheduled it online, but there was no warning about it online nor when we arrived at the dealership that it would take much much longer than the first time I was there, which was about two hours. I ended up having to drive the car home and a man drove my car back to me the next morning. He was not very nice. In fact, he was pretty rude when I tried to ask questions. I asked about being told by the manager himself that he personally would drive my car home. That was a lie. I’m still going to come use this dealership because it’s closest to me. I hope that people will be more upfront with me about what to expect will happen! More

As usual, Lyn provided exceptional customer service during our scheduled maintenance service. Always very friendly and professional. during our scheduled maintenance service. Always very friendly and professional. More

Crest Volvo was very professional and organized during our purchase. They made an appointment with us which eliminated the need to hunt down a sales person and he made the purchase easy. our purchase. They made an appointment with us which eliminated the need to hunt down a sales person and he made the purchase easy. More

I would've given ya'll at 5 star but the seat behind me, drive was full of what looked like dog hair, someone didn't do a good job cleaning the loaner. but otherwise everything was good. drive was full of what looked like dog hair, someone didn't do a good job cleaning the loaner. but otherwise everything was good. More

Good service Good service Good customer experience and next time also ready to go to next time also ready to go to More

It is always a pleasure working with the team and Ally at Crest. From the initial scheduling, to the coordination of a loaner. It is always a wonderful and seemless process. Crest. From the initial scheduling, to the coordination of a loaner. It is always a wonderful and seemless process. More

Ally is great. But I’m tired of all of your survey requests. Please stop. But I’m tired of all of your survey requests. Please stop. More

Everyone I worked with that day was really nice: Mark, Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg ag Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg again. More