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Crestmont Hyundai

Brunswick, OH

4.5
4,845 Reviews
Crestmont Hyundai is The #1 Dealer in Customer Satisfaction. Crestmont services all Hyundai drivers from Cleveland to Akron, including Brunswick, Strongsville, Parma Heights, Parma & Medina. We here at Crestmont Hyundai pride ourselves on delivering the best customer service and dealership experience to Hyundai drivers throughout Brunswick, Strongsville, Parma Heights, Parma and Medina. With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car! Take a look around and discover that new Hyundai models have all the elements you desire in a car: safety, dependability, comfort and tech features. We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in a new Hyundai Sonata, Santa Fe Sport, Elantra, Santa Fe or Tucson. Now, we know that not every driver is in the market for a new car. That's why we maintain a comprehensive list of quality and affordable used cars. There's simply no denying that buying used is a great way to drive top-quality car while saving money at the same time.
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2961 Center Road

Brunswick, OH

44212

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Showing 4,845 reviews

October 14, 2024

Awful and useless service, 2 separate visits, a broken down car, and 0 things fixed. More

by Jeff Ozimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Mulligan
October 14, 2024

Alex was responsive and knowledgeable on what each car had to offer. Being a college student purchasing a car is nerve racking, but she made the process more comfortable and helped me make a decision I do More

by Nina K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Moeschl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Fuldauer
Oct 17, 2024 -

Crestmont Hyundai responded

Nina, thanks for taking the time to write a review. I'm glad you had such a experience. We hope you come back to us for all your vehicle needs. Enjoy your new Hyundai!

October 13, 2024

Horrible. Brought our car for warning lights which is a warranty item. They claimed there is only 25 loaner cars allowed and all were out. They held us hosta More

by Khenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Russ, Bryan Mulligan
October 12, 2024

Alex was great to work with. She made the whole experience pleasant. No pressure, knowledgeable and patient. Definitely would recommend her. More

by chuck.novicky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Moeschl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Fuldauer
October 12, 2024

Renee worked very hard to get me the vehicle I wanted at the monthly payment I wanted. The trade in payment was fair and the entire process was smooth. I would certainly recommend Crestmont and Renee to o More

by daurban84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Moeschl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Serino
Oct 17, 2024 -

Crestmont Hyundai responded

Thank you for taking the time to write a review! I am glad that everything worked out perfectly for you! Renee is a hard worker and we are happy that she just recently joined our team!

October 12, 2024

They were kind, knowledgeable, and made sure my car got the service needed. I would recommend their team. More

by Alli.Hirth419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
October 12, 2024

Dealership was good but Renee is a professional and does a great job taking care of her customer. More

by David Shahrokh
Recommend Dealer
Yes
Employees Worked With
Renee Serino
October 12, 2024

We recently had an unpleasant experience with Renee who was incredibly rude and pushy. From the moment we walked into the dealership, she constantly pressured us to make a decision, completely disregarding More

by dnahrestedt78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donnie, Renee Serino
Oct 14, 2024 -

Crestmont Hyundai responded

Dear dnahrestedt78, I want to sincerely apologize for the experience you had during your visit to Crestmont Hyundai. It is never our intention to make any of our guests feel rushed, pressured, or undervalued. After learning about the situation, I immediately stepped in to ensure it was addressed properly, as this is not the type of dealership I want to run. We pride ourselves on transparency and customer care, and it’s clear we missed the mark during your visit. To make up for the pricing discrepancy and the discomfort you felt, we provided complimentary floor mats and mud flaps, and we even went above and beyond by purchasing a balloon for your child. Additionally, we heavily discounted the vehicle to reflect our commitment to making things right. I truly appreciate you taking the time to share your experience, and I want to thank you for giving us the opportunity to turn things around. I understand that your initial experience with us was less than ideal, and I hope these efforts show how seriously we take your feedback and how much we value your satisfaction. If there’s anything further I can do to help, please feel free to reach out to me directly. I’d love the chance to restore your confidence in us. Best regards, Donnie Brooks Manager, Crestmont Hyundai 330-225-0011

October 11, 2024

All my recalls and questions were answered during this visit. Thank you. I was in and out within 2.5 hours. More

by DWright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
October 11, 2024

Thank you for making it easy to purchase a nice car from Crestmont Car Dealership! More

by mgonaah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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