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Criswell Chevrolet

Gaithersburg, MD

4.8
2,299 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,299 reviews

October 24, 2012

I was not given courteous service or attention. Would not answer or return calls on several attemps . Left on Hold for long periods and then sent to his voice mail. Even after telling me he is off that day More

by corvette12
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Drayton
Oct 24, 2012 -

Criswell Chevrolet responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues. --------------------------------------------------------------------------------

Oct 25, 2012 -

corvette12 responded

Hello Sue, Thank you for being concerned. I thought long before making this complaint but I also run my company .Customer service is first with me also. I thought you need to know.!

Oct 25, 2012 -

Criswell Chevrolet responded

Could you kindly provide me with some additional information so that I can look into this further. Unfortunately, with the limited amount of information that I currently have, I cannot go much further in investigating on my end. I appreciate you taking the time to bring this my attention as we truly are making every effort to provide the highest quality customer service. Again, my sincere thanks and I look forward to hearing from you soon. Best regards, Sue.

Oct 26, 2012 -

corvette12 responded

My contact #202-391-3837 Norman nwash1954@yahoo.com

Oct 30, 2012 -

Criswell Chevrolet responded

I left you a voice mail message but have not heard from you. Please give me a call at 703.819.3836 at your convenience. I hope all is well and you had no issues with the storm.

Oct 30, 2012 -

corvette12 responded

Hey Sue , Got your message ,Busy with the storm but I,m available to talk anytime .

October 23, 2012

Everyone was extremely friendly and helpful. The transaction went smoothly and the instructions given to me relative to the Bluetooth and the OnStar systems were very clear. Thank you! More

by HSeeger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Boone
October 13, 2012

Found the car we wanted while were were still living in Germany and I contacted Stefan Kube. He was very helpful throughout the whole process. When we got off the airplane in Dulles and drove to the dealer More

by adam.coltes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 09, 2012

Excellent knowledge by sales staff, efficient service, friendly sales personnel. Experienced extremely short waiting period on two vehicles ordered from this dealership. Received good pricing. Financing More

by amoulthrop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jackie Wells
October 03, 2012

Best experience I could ask for as a first time buyer! I just bought a 2013 Camaro 2LS and Russell gave me a wonderful experience. I had met him a couple days prior to buying it at the lot and he approached More

by AmyE.B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 02, 2012

Mike Furman was an absolute pleasure to work with. I found him through the Corvette Forum, and based on what I had read there, I knew he was the man to contact to find my new car. Even though I live ou More

by cgemmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 29, 2012

mike furman helped me with every step of the way. I went to the dealership three months before I bought the car to research and he answered all my questions and replied to all my emails. finally when i deci More

by keivan.ramezani.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 29, 2012

Bought my new 427 Corvette from Mike Furman at Criswell Chevrolet.What a pleasure to deal with Mike.This man lives and breathes Corvettes.Gave me a great discount.Knew every package and item on the car inc More

by oldies car man 58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Furman
September 27, 2012

Mike was great in meeting my needs and making sure that the car would fit me and my budget well. Was an incredibly friendly individual and I would recommend him to anyone else making a vehicle purchase in More

by alva0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 27, 2012

Everyone was friendly, sincere, and very knowledgeable about the product. Mike is a super salesman. Talked me into a new Grand Sport when I had come to the dealer just to look at used cars. Only problem e More

by ruskievich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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