Criswell Chevrolet

Brian kept me in the loop for several months while I was looking for a specific build. When that build came in, he contacted me right away. Brian was always low pressure and very friendly, and he made this looking for a specific build. When that build came in, he contacted me right away. Brian was always low pressure and very friendly, and he made this the easiest and nicest experience I’ve ever had buying a car. More

The process was suowe fast and easy, Brian did a excellent job Thank you very much excellent job Thank you very much More

Brian was very professional and helpful. He answered all my questions to satisfaction and I really appreciate that. He answered all my questions to satisfaction and I really appreciate that. More

Well I can say that I have bought a few cars from different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, pa different dealerships and I had not been served by someone as kind as Bryan, he gets all the stars on this purchase, he was polite, understanding, patient and did not have any airs of a king like most sellers, Bryan is a very kind and transparent person, it was a pleasure doing business with him, when we look for our next cars we will surely look for him. Thank you Bryan your the best seller. More

We have purchased several vehicles from Anthony. He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!! He is extremely knowledgeable, incredibly straightforward, and easy to work with, and values ones time. 10 out of 10 would recommend!! More

Lucas was attentive to my needs and had good communication skills. I would ask for Lucas again. communication skills. I would ask for Lucas again. More

Brian did a great job taking time reviewing the car and showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back. showing me all the features. Was the most productive test drive of all the dealerships I went to. Hence you earned my business back. More

Hassle free purchase. Walked in and Brian showed me the car and made the process simple. Thanks! Walked in and Brian showed me the car and made the process simple. Thanks! More

We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues. More