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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
816 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 816 reviews
February 26, 2021
Mr Glassic was awesome. Through a forum, I jokingly stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through the whole process of ordering - and there he was just offering. I know now he’s a manager - but I still wouldn’t expect him to get involved when I had no complaint (other than my own impatience!). Thank you Mr Glassic! You and Leon made my weekend, both in the same day! More
by Joe Kaz Mount Joy PA
Employees Worked With
Kevin Glassic
February 18, 2021
Very good customer service. I missed out on a previous vehicle(no fault of Kathryn) but she got me a better vehicle the next day. vehicle(no fault of Kathryn) but she got me a better vehicle the next day. More
by Warrendotjones
Employees Worked With
Morris Williams , Mark Valcich, Kathryn Bitter
January 12, 2021
My entire experience was great. They were nice and very informative. I called upon arrival for a test drive and when we got there they had the vehicle prepped and ready. All of my questions were answered a informative. I called upon arrival for a test drive and when we got there they had the vehicle prepped and ready. All of my questions were answered and more. Thank you for the new vehicle. More
by mikelb
Employees Worked With
January 07, 2021
I purchased my Fiat 500 in November of 2019. At the time of my purchase Jon Dagostino told me that there was only one set of keys available for me to take home. He told me that he did not know where the sec of my purchase Jon Dagostino told me that there was only one set of keys available for me to take home. He told me that he did not know where the second set of keys was, but that he would find them and mail them to my house. I was initially thoroughly impressed with his customer service skills as I trusted that he was a businessman of his word. However, over a year later I still do not have my second set of keys and I have the burden of constantly having to reach out to someone who is now blatantly ignoring me. I stopped by the dealership a couple of months ago and I asked to speak to a manager, but I was told that no one other than my sales rep could help me. I ended up in his office again and I asked him again for my second set of car keys. I have also left a voice message and he has not returned my call. Had I known that Jon Dagostino would be this irresponsible I would have never purchased my car from him or this dealership. More
by Luz G
Employees Worked With
Jon Dagostino
December 30, 2020
Most excellent! This was the 1st purchase that my daughter was involved in and it was wonderful. There was NO pressure put on us at the sale or the finance office. And we were there less there 2 hour daughter was involved in and it was wonderful. There was NO pressure put on us at the sale or the finance office. And we were there less there 2 hours. Thank you Mario Adams. More
by frank.h.bohannon.jr
December 25, 2020
Recently purchased a Ram 1500, the experience was great especially not having to go through the dreaded dealer role-playing tactics. Carl was great made the whole process seamless. I would recommend anyone especially not having to go through the dreaded dealer role-playing tactics. Carl was great made the whole process seamless. I would recommend anyone in the market for a vehicle to go to this dealership. Simon More
by Isimon8
Employees Worked With
Carl Wilhelm
December 23, 2020
Richard Beckett and Ahsan hooked me up with a new 2021 Jeep Cherokee today. I called in, gave all info over the phone. Showed up to get the keys and sign some papers! All while keeping distance and stayin Jeep Cherokee today. I called in, gave all info over the phone. Showed up to get the keys and sign some papers! All while keeping distance and staying safe. Good group of people!! More
by Charles.poole87
December 14, 2020
Russell is the best period. He is very accommodating and helpful. He will do anything for you and is on top of his game unfortunately I can't imagine what it is like to work with your hands tied. That deal helpful. He will do anything for you and is on top of his game unfortunately I can't imagine what it is like to work with your hands tied. That dealership doesn't deserve to have Russell. They appraised my car almost 2400 below the paperwork that they provide which is done on line. My wife's Benz had 12K miles on it and was garaged while we owned it. Any service was done at MB. The financial guy will try and sell you as much extended warranty as he can, he is relentless, he doesn't understand no thank you. He is only concerned about his added commission. If you go to Criswell go to Russell, he will be your only bright star in that place. More
by HighAltitude
Employees Worked With
Russell Kelley
December 14, 2020
Leon listened and ensured my husband walked out with what he wanted and he did just that! He spoke with my husband prior to us arriving and when we got there he was no it! Not only was he awesome the finance he wanted and he did just that! He spoke with my husband prior to us arriving and when we got there he was no it! Not only was he awesome the finance guy was awesome and patient! Updated us just for what we needed but not just to make a sale. The manager even went out his way to find me a charger for my phone. Thanks Criswell family, we will be back More
by Jazztayler
November 20, 2020
I recently brought in my Wrangler and Liberty for service and repairs. Vanessa was very friendly and helpful. She took the time to understand my concerns and to ensure they were addressed. I would say that t and repairs. Vanessa was very friendly and helpful. She took the time to understand my concerns and to ensure they were addressed. I would say that this service experience was excellent! More
by exrub
