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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 820 reviews

March 01, 2020

Khalil Kechrid was a great help as a salesperson. Very knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. More

by jmf340
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Kechrid
Mar 05, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking this time to reach out to highlight the excellent work and professionalism of Khalil! If you have any further questions, please do not hesitate to reach out. We're always happy to help!

March 01, 2020

Great Jeep Purchase Experience! Leon Travis @CriswellJeep is awesome! Custom ordered a Jeep Unlimited Rubicon on 2/11/2020 and picked up 2/27/2020. Leon made the transaction so More

by Maers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We're happy to hear that you are loving your new Jeep! We appreciate that you took the time to let us know that Leon helped to make the whole purchase process stress free! We look forward to working with you again for all of your future automotive needs.

February 19, 2020

Great Service Visit! Made an appointment to have my beloved new 2020 Bikini Wrangler looked at because the Service Engine Start Stop Light came on one day on the way home More

by Shorts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Vandyken
Feb 21, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks for choosing Criswell! We're happy to hear that you found Shane and his team to be knowledgable and friendly and that he was able to put you at ease about your Wrangler. If you have any further questions, please give us a call. We're always happy to help!

February 19, 2020

The sales consultant, Carl Wilhelm was a great help! He was very professional, courteous, patient and attentive. After driving my new car home, I had to come back to the dealership using Uber to pick up my More

by Fisseha
Recommend Dealer
Yes
Employees Worked With
Carl Wilhelm
Feb 21, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for this kind review for Carl! We love hearing from our happy customers. Please don't hesitate to reach out if there is anything further we can assist you with.

February 12, 2020

Service and Support The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actuall More

by Bill A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Clutter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 30, 2020

Shane is amazing, knowledgeable, funny and always helpful. He has amazing customer service and is very diligent. By far one of the best service advisor to work with when getting a vehicle serviced. H More

by SCKvalkyrie
Recommend Dealer
Yes
Employees Worked With
Shane Vandyken
Jan 31, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for this heartfelt review of your experience with Shane and the Criswell team! We will be sure to share your kind words with Shane and his team. Please don't hesitate to reach out to us if there's anything more we can do!

January 29, 2020

Best Car buying Experience Ever!!!!!! I have bought more than 40 vehicles over the years , and this experience I had with Criswell Dodge in Gaithersburg was the greatest ever. First of all More

by bbrandt76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Boone Sr, Khalil Kechrid
January 23, 2020

Responsive and professional and personable I bought a new Pacifica and they were great. Entirely communicated by email to reach a great price with Kevin Glassic. They were very responsive and More

by hh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Glassic, Khalil Kechrid
December 22, 2019

Great Teamwork! The Criswell team was professional, personable, knowledgeable, and thorough. They earned my review of excellence. They answered my questions, gave me More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Mantua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ale Dime, Seyhla Ortega
Dec 24, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Denise, thank you so much for this very kind review! We are happy that our team was able to earn 5 stars by being welcoming, professional, knowledgable, and kind. If you have any further questions, please give us a call. We're always happy to help!

December 13, 2019

Connor helped me buy a car via email and phone calls. This was the easiest car buying experience I've had. He's honest, direct and committed to the customer's needs over the sale. More

by MDfedCop
Recommend Dealer
Yes
Employees Worked With
Dec 17, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your new car! We loved hearing how Connor helped to make the process convenient and stress free! If there is anything further we can do for you, please do not hesitate to reach out to any of our team members.

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