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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 820 reviews
March 01, 2020
Khalil Kechrid was a great help as a salesperson. Very knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. More
by jmf340
March 01, 2020
Great Jeep Purchase Experience! Leon Travis @CriswellJeep is awesome! Custom ordered a Jeep Unlimited Rubicon on 2/11/2020 and picked up 2/27/2020. Leon made the transaction so Leon Travis @CriswellJeep is awesome! Custom ordered a Jeep Unlimited Rubicon on 2/11/2020 and picked up 2/27/2020. Leon made the transaction so painless. Great communications at every step of the way and pick up was nice and easy! If you are looking to buy, give Leon a call or text! (12025570032) More
by Maers
Employees Worked With
February 19, 2020
Great Service Visit! Made an appointment to have my beloved new 2020 Bikini Wrangler looked at because the Service Engine Start Stop Light came on one day on the way home Made an appointment to have my beloved new 2020 Bikini Wrangler looked at because the Service Engine Start Stop Light came on one day on the way home from work. Got home and turned the car off and on again and the warning light was no longer there. I made an appointment anyway at Criswell because they were the closest dealer to me, despite normally taking my Jeeps to a different Jeep dealer over an hour away because of the customer service they provide. My adviser Shane was very pleasant and friendly and assured me that they would still be able to check over the Jeep even though the light was no longer on. He had me in an out in little than an hour and gave my JL a clean bill of health. I highly recommend dealing with Shane as your adviser when visiting Criswell Jeep for service. More
by Shorts
Employees Worked With
Shane Vandyken
February 19, 2020
The sales consultant, Carl Wilhelm was a great help! He was very professional, courteous, patient and attentive. After driving my new car home, I had to come back to the dealership using Uber to pick up my was very professional, courteous, patient and attentive. After driving my new car home, I had to come back to the dealership using Uber to pick up my old car. Carl went out of his way and offered to reimburse me for the Uber fee which I politely declined. People like him are truly an asset to the company they serve! More
by Fisseha
Employees Worked With
Carl Wilhelm
February 12, 2020
Service and Support The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actuall The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actually need and help you prioritize what work is necessary. James Clutter has been an excellent service advisor and is the reason I will continue to bring my Jeeps to Criswell for service. More
by Bill A
Employees Worked With
January 30, 2020
Shane is amazing, knowledgeable, funny and always helpful. He has amazing customer service and is very diligent. By far one of the best service advisor to work with when getting a vehicle serviced. H helpful. He has amazing customer service and is very diligent. By far one of the best service advisor to work with when getting a vehicle serviced. He helped me save money and make sure that my service to my vehicle was done properly and broken down in groups so that I didn’t have a huge service bill at one time. I would recommend his tenacity and knowledge for any service related issue and questions. More
by SCKvalkyrie
Employees Worked With
Shane Vandyken
January 29, 2020
Best Car buying Experience Ever!!!!!! I have bought more than 40 vehicles over the years , and this experience I had with Criswell Dodge in Gaithersburg was the greatest ever. First of all I have bought more than 40 vehicles over the years , and this experience I had with Criswell Dodge in Gaithersburg was the greatest ever. First of all my salesman Khalil Kechrid, and Finance Manager Don Boone Sr, were the most down to earth professional sales/finance people I,ve ever had the please to work with. initially I was looking for a Hellcat which they had on their lot then I decided the RT Scat pack 392 was a better fit for me instead of pushing me away they found me the car I wanted, Khalil drove to Berlin Maryland picked it up brought it back to Criswell detailed and prepped the car for me and delievered it to Boonsboro MD. Through the entire process Khalil and Don stayed in touch with me daily , sometimes Khalil texted just to see how things were going , I recently lost my father and both were very sensitive to that which was very much appreciated. And to top it off when Khalil delivered my Scat Pack, he brought Mopar Sweat Shirts for me and my youngest sons , that he paid for, unbelievable!!!! Khalil started this journey as a salesman and ended as my friend. I will continue to purchase all future vehicles from Criswell Dodge in Gaithersburg. More
by bbrandt76
Employees Worked With
Don Boone Sr, Khalil Kechrid
January 23, 2020
Responsive and professional and personable I bought a new Pacifica and they were great. Entirely communicated by email to reach a great price with Kevin Glassic. They were very responsive and I bought a new Pacifica and they were great. Entirely communicated by email to reach a great price with Kevin Glassic. They were very responsive and straightforward. Upon entering the dealership to finalize the deal with agreed upon price, the dealership efficiently worked through and explained and got me through paperwork. Khalil was awesome in leading me through the paperwork and patiently explaining the features of the car, which he was very knowledgeable on. Finance was a breeze and I left with my car at the agreed upon price, no problem. Definitely recommend. More
by hh
Employees Worked With
Kevin Glassic, Khalil Kechrid
December 22, 2019
Great Teamwork! The Criswell team was professional, personable, knowledgeable, and thorough. They earned my review of excellence. They answered my questions, gave me The Criswell team was professional, personable, knowledgeable, and thorough. They earned my review of excellence. They answered my questions, gave me the necessary details I requested, and responded in a timely manner to ALL of my questions. All of them have a great sense of humor, while maintaining an appropriate balance with professionalism. I felt welcomed and valued. Thank you team! More
by Denise
December 13, 2019
Connor helped me buy a car via email and phone calls. This was the easiest car buying experience I've had. He's honest, direct and committed to the customer's needs over the sale. This was the easiest car buying experience I've had. He's honest, direct and committed to the customer's needs over the sale. More
by MDfedCop
Employees Worked With
