Criswell Chrysler Jeep Dodge RAM and FIAT

Don't back their warranties well PWe purchased a dodge caravan from here in2016. The negotiation seemed less than straightforward and we had to switch sales people because they did PWe purchased a dodge caravan from here in2016. The negotiation seemed less than straightforward and we had to switch sales people because they didn't want to honor prices quoted by the first. after coming back a month later, we got a fair price. During financing, they pushed the tire warranty explaining how good it was and how hassle free it was. Fast forward to 01/03/18, we had a flat tire. We changed it ourselves on the side of the road and drove right to THE SAME DEALERSHIP we bought the car and showed them the warranty. They explained it takes all day to get approved. the warrant number that we called right after that said it should take ten minutes. Next, it's been over 3 1/2 hours already! The staff has been anything but helpful. Disgraceful and unpleasant experience from the moment we were purchasing the car to yet again when we all we are asking is for them to honor the tire warranty! CANT imagine how bad it will be if we have something major occur to the car. More

service not done even though it was said it was Car "engine light and break light" service came on. Had issues starting the car, and when it did, the "D" flashed the whole time I drove and it was sl Car "engine light and break light" service came on. Had issues starting the car, and when it did, the "D" flashed the whole time I drove and it was sluggish to move". Scheduled maintenance at 7am Weds 12/29. Told it will be looked at and someone will call me. No one did. I call next day at noon. They said "oh its going to be looked at next. We will call you with update." No one did. I call next morning - 2 days AFTER bringing car in at scheduled appointment. "Oh the car is fixed. it was SW issue - that should resolve your problem". Took car home, next day car still had same issues as before, but this morning the car didn't even start, so we couldn't take our kids to school. Tried to call service dept. no answer. Used web chat (twice) and was told a service manager will call me. Still no call. To say it has been an incredibly disappointing experience is an understatement. I simply wanted the car fixed, and did all that was asked of me by their service dept. and still nothing has been fixed and my car is now stuck on my driveway. With their current track record, I don't assume anything will be done. I need to figure out what to do next regarding a car that wasn't service properly. More

Great Dealership Experience: Thanks to Dan Leithauser All financing and warranty related aspects of my car purchase were handled by Mr. Leithauser of the Finance Department. Thank you for the helpful info All financing and warranty related aspects of my car purchase were handled by Mr. Leithauser of the Finance Department. Thank you for the helpful info and great customer service! I will definitely recommend you guys to my associates. More

No parts, no consideration, no assistance! On November 1, my 3.5 months old 2017 Fiat Spyder 124 was broken into in the parking lot near my office. The culprit used a rock to break the driver’ On November 1, my 3.5 months old 2017 Fiat Spyder 124 was broken into in the parking lot near my office. The culprit used a rock to break the driver’s side window for no apparent reason. When I came out and found it, I immediately reported this to the police, and drove it home, where it has remained since then, as the broken window would be open game for further vandalism. The next day, I contacted the dealer I had purchased the car from, Criswell Automotive in Gaithersburg, MD. I was quoted a price for replacing the window, and scheduled the first available appointment which was the following week. When I arrived for my appointment, I was asked to leave the car for 2 or 3 days. However, as I was there for a scheduled appointment, I informed them that I chose to wait. I was then told: 1--the glass needed to be ordered and 2-- For them to order it, they wanted a $500 down payment. And 3—they could not predict how long it would actually take to acquire the glass. The “spare parts” technician stated that acquiring the glass could possibly take until next April. I proceeded to contact other Fiat dealers in a variety of locations, all of whom confirmed that they did not have it in stock, and that they could not give an estimate as to when they might be able to acquire the glass. I next called Fiat Corporate. The person I spoke with promised to pass along my situation to the back order (BO) specialist, and that he would call me the next day. That, call, of course never happened. After several calls back and forth for 2 weeks, the BO specialist finally told me that the window glass had to be ordered through the dealer, and suggested I call other dealers – which I had already done. So, here we are, more than six weeks after the vandalism occurred. I still do not have the ability to use my car, which I am paying $430+ each month—and getting absolutely NO COOPERATION from Fiat or its dealers. Thus, I am turning to you, to assist in 2 ways: 1. To motivate Fiat and the Fiat dealer to act quickly to repair my car, and 2. To warn other consumers of this travesty! Thank you for your assistance. Edit 1/13/2018 Nothing happened. I am still without any help, part or even a promise of assistance. It's now 3 months. This is ridiculous. Very unprofessional, incompetent and complete lack of service. To add to the issue, Fiat USA advice not to deal with this dealership. More

No Respect After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have calle After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have called to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service. More

Truly Awful Service Dept. I had called to make an appointment the first week of November but, was told they were very busy so, I scheduled my appointment for 11/10 and dropped I had called to make an appointment the first week of November but, was told they were very busy so, I scheduled my appointment for 11/10 and dropped off my car the evening of 11/9 to ensure it would be serviced when expected. On 11/10, nobody bothered to call me all day and when I finally called at 4:30, I was told my car had not even been looked at but that they'd get to it first thing on 11/11. I was also told that they may need to keep my car over the weekend if it needed parts. I called again on the morning of 11/11 for an update and was told my car needed a wheel bearing replaced, a tune up and an oil change. Fairly straight-forward stuff but, a part was needed for the wheel bearing and I was promised a phone call by the end of the day. That did not happen. I called once again on Monday (not once had I received a call from their staff during this entire time... I only received answers if I called myself) and was told that there was another vehicle in front of mine that was deemed a higher priority by some manager. At this point, I was out of patience and said that it is ludicrous that rebuilding a wheel bearing, a tune up and an oil change were taking more than a day, let alone 3+ days. I had to go out of town on Monday evening so, I instructed my service tech to call my wife to arrange pick-up on Tuesday. Of course, the car was not ready on Tuesday and nobody called me or my wife. I finally was told the car was ready on 11/16, a full SIX DAYS after dropping it off. I had requested that they call my wife to arrange pick-up since I was out of town and she needed a ride. No surprise, that didn't happen. When I finally got back in town and came to pick it up on 11/17, I waited 45 minutes for the porter to bring the car around. Nothing about this situation was acceptable and I will never be back for service or to purchase another vehicle. Way too many options out there to deal with this kind of nonsense. More

Run don’t walk from these guys they can’t even change a tire I brought in my car for a flat repair. I waited many hours (it's fine I was a walk in, and I had my computer with me) and found out it was a long sc I brought in my car for a flat repair. I waited many hours (it's fine I was a walk in, and I had my computer with me) and found out it was a long screw, it bent and was pushing against the sidewall (from the middle of the tire, which is normally repairable, but i agree potential internal sidewall damage is a timebomb). The tire was not in stock, but it could be ordered. I was put in a Courtesy car and sent on my way. The following day I was called around noon, and Malik said he talked to my wife and that she said he should call me. Well no one there has my wife's number, and she told me that was not the case. Whatever, just a small thing, but it adds to the bigger picture. So I was told that the tire was there at 11:20, and that it would take 2 hours or so to mount the tire and wash the car. They would call me. Thats fine. At 4 i called back and asked about my car. They said drive in it should be ready. drove to the shop got there to drop off the courtesy Car it was around 5:30 The car was there next to me getting wiped down. They drove us over to the service shop in the courtesy car, and the driver of my car was behind us. When the driver of my car pulled in, all you could smell was roasted clutch. Why would someone working at a car dealership (that has to drive cars) not know how to drive a stick?? This was the same time Malik heard a rush of air and saw the tire was flat. Of course I kept asking is that my clutch that I smell?? (no one confirmed it at this time, but later at 7 pm they did). At this point I was told many stories. around 6 I saw the car brought in and put on a floor jack. I caught Sean while he was talking to Horace He told me he checked out the clutch and it was in spec. I continued to wait but nothing, no updates unless I went and bothered someone, and even then it seemed like everything was tight lipped. I heard a few stories and none of them matched up. I heard it was a tight fit so tire change could take the 3 plus hours I was there (plus the time since they had the tire, and the time I left the car). I was told they got the wrong tire, it was or wasn't directional. I was told no, thats not it, it just didn't fit, that there were two types of the same tire. It was crazy, why couldn't I get the straight answer? Why couldn't the team get together and at least agree on what to tell me. It made me feel like something was fishy. Shortly after Malik got back, my car was ready. It was backed out of the garage facing away from the service bay with the replaced tire (right rear) in the dark 7:40. So i took a quick peek and it seemed fine. I drove it home and got it in the light, and you can clearly see the rim was scratched and damaged during the change. so much so that maybe.... they had to use a strip of rubber, used to plug tires, to plug the gap from the damage in the rim. Between the clutch, the rim, and who knows what else... We have taken care of the car, and been very careful with it. We thought service at a dealership would be a safe place.... I don't even know what the heck else could have gone on while it was there... More