Criswell Chrysler Jeep Dodge RAM and FIAT

wanted to trade in my Fiat Pop 500 for a new 2013 Abarth. wanted to trade in my Fiat Pop 500 for a new 2013 Abarth. Tony Goicochea was the person who assisted me when I purchased the 2012 Fiat Pop - which I wanted to trade in my Fiat Pop 500 for a new 2013 Abarth. Tony Goicochea was the person who assisted me when I purchased the 2012 Fiat Pop - which I had to do very quickly in an "emergency" situation (for me) where we were putting the Chair and Founder of Ashoka on a plane for a trip across India-Asia-China and then back through Seattle, but also setting up a dinner with extremely VIP White House staff right before. I had a freak accident with a Smart car I owned striking something metal (that looked like a bumper or something that fell off the rear of a truck) laying across a dimly lit section of 495 right before the American Legion bridge where I was upon this thing before I could possibly avoid hitting it. I didn't think there was that much damage to the Smart car but it turned out that plastic cars just don't hold up well when they run into freak things like brush or scrap metal. In any case, I was completely stressed because I HAD NO TIME WHATSOEVER TO DEAL WITH FINDING ANOTHER CAR and I only had the rental for a week with the insurance I had (and I wanted to settle that) - but we were still working literally around the clock to put Mr. Drayton on that plane. I asked a really close friend of mine who has been like my mother for more than a quarter century what car I should think about and quickly explained how impossible the situation was for me. She said "go look at Fiat. Sort of similar to a Smart car in terms of green efficiency, safety, etc., but METAL. And - this is IMPORTANT - Italian-American!" I trust my friend but I still was dreading this whole experience. Tony Goicochea made the entire experience of purchasing a new vehicle absolutely painless, almost effortless, and best of all FAST. Tony can be a bit disarming - because just when you thin he isn't focused on doing his job, he is. He has a winning way of focusing in on people and figuring out where they are coming from and what it is they need and doing it quickly and then matching up what he has to offer with their needs. If he doesn't know the right answer, he will find it for you or figure out who does. Better: when I deal with Tony, I sense that he really likes the cars he is selling. He loves Fiat. He is enthusiastic about what he has to offer and he can tell you in a word or two why what he has to offer is better than what someone else is offering. He is also a bit like the kid next door - you feel completely comfortable with him. You don't get the feeling that he'd tell you any thing just to sell you the car (in fact, you will be sure he wouldn't). He is sincere, hard-working, dedicated, attentive, focused, loyal to his brand, ambitious, and my guess is that he is going to be extremely successful. Fiat rescued Chrysler a couple of years back. They know own 51 percent of Chrysler Corporation. All Chrysler products are, in one fashion or another, being redesigned to integrate some of the best elements of the Fiat brand. Fiat and its subsidiary companies have been buildings some of the world's most beautiful cars for decades in Europe. The little truth is that Italy's number one family is the Agnelli family (not the mafia). Make no mistake about it. This time around, I wanted to upgrade from just the FIAT Pop 500, which was a beautiful car, to the Abarth, which is kind of like the 500 on steroids. Google You Tube Tony Criswell Fiat Abarth and you will find Tony demo-ing the car. It is really an awesome car with a lot of bang. Once again, Tony came through for me. The only problem we had was with the installation of a new computer system which slowed down the process of actually getting the new vehicle registered. We were there this time a little longer than the original split-second visit. But we had fun. We made cappucino. Other Abarth owners came in and told us all about the car. Tony went out of his way to be as helpful as possible and still wait on other people who were arriving to see him. I would highly recommend that everyone who has even the slightest curiosity about these neat "little" cars from Fiat (they are not nearly as little as people seem to think), head on over to Gaithersburg and see Tony Goicochea (don't worry if you cannot pronounce his last name; just as for Tony). Oh, and bring your dog(s)! You will need them for the closing photo session where Tony hands you the key: New Owner-Dog(s)-Tony with Key. It is an Agnelli family tradition or so I heard. More

We did our online homework before visiting two dealerships this weekend, narrowing down our choices to three vehicles, including the Fiat. Saturday was dealership day, where we visited several de dealerships this weekend, narrowing down our choices to three vehicles, including the Fiat. Saturday was dealership day, where we visited several dealers, ultimately deciding on the Fiat as our first car choice, but we were uncertain about our first dealer choice. We didn't get an actual price from the first Fiat dealer we visited, but after asking several times for specifics, we got a "range" that seemed to be much higher than we anticipated. On Sunday, we looked online and discovered that Criswell Fiat had many, many, many cars from which to select, so we made the drive to Gaithersburg. It was worth the drive! We perused the lot by ourselves for the perfect amount of time before Fred McKinney came out to introduce himself and offer his assistance. Fred was very polite and professional. My guess is that Fred is fairly new at Criswell, but I already knew and liked the car, so I simply wanted a fair and sincere sales person to work with me to see what it would take to get a reasonable deal. We considered buy options and lease options. We weren't entirely sure if we were ready to buy yet, but we felt immediately comfortable with Fred. When we talked details in the beautiful showroom, Giles (the sales manager) came over to talk with us. After a couple of hours of very low-key negotiating, we settled on a price, and we were comfortable enough to happily make the purchase. We worked out some details with Fred, and we met with Jackie for the financing part. She was also wonderful to work with. Even Steve Schulman, another sales rep, helped out. It was obvious that Giles and the management folks at Criswell really emphasize a team atmosphere. After our purchase, Fred again reviewed the features of the car, and even helped to program the Bluetooth capability, while Steve put our temporary tags on the vehicle. I'm in my fifties, and I've probably owned at least 18-20 vehicles. This may have been the most pleasant overall buying experience of them all. In fact, as I'm writing this review, I just got an email from Fred, my sales person, following up on our transaction from yesterday. They even had us sign their art board as part of their family, and Fred took pictures of us with our new car. The team at Criswell doesn't come across as most dealers I've dealt with, where they are under so much pressure to close the deal immediately, or where they won't give you real information when you ask for it. They really seem to genuinely care about your buying experience. We couldn't be happier. More

Sam Hall is a delight to work with. I bought 3 cars in 3 years from him. the price is fair and the transactions are quick and easy. years from him. the price is fair and the transactions are quick and easy. More

When I met with Mike I immediately felt relaxed. I knew that I was in good hands. Mike is very easy to talk to. He' s honest and kept me informed through the entire process. The best part was his focus and that I was in good hands. Mike is very easy to talk to. He' s honest and kept me informed through the entire process. The best part was his focus and dedication to me, the customer. I had his undivided attention. This is by far the best car buying experience that I've ever had. More

Steve was sending me emails about the dealership and that was one reason I dropped by to look at the Abarth. He was very helpful and knowledgeable and easy to work with. All in all a great experience I highl was one reason I dropped by to look at the Abarth. He was very helpful and knowledgeable and easy to work with. All in all a great experience I highly recommend this dealership and Steve Schulman! Tom Smith More

Excellent and friendly service, plain and simple. No need to write a great deal to complete this review. Excellent and friendly service, plain and simple. No need to write a great deal to complete this revie to write a great deal to complete this review. Excellent and friendly service, plain and simple. No need to write a great deal to complete this review. More

Tony was wonderful to work with. Not only is he knowledgeable and savvy about the business but he is emotionally intelligent. Great skills when working with women walking into a dealership all on knowledgeable and savvy about the business but he is emotionally intelligent. Great skills when working with women walking into a dealership all on their own. I appreciate all the extra time he took to answer all my questions and address concerns. He goes above and beyond the call of duty when it comes to customer service even driving my rental home on a Saturday morning. *Thanks for making this a pleasant experience Tony! I love my new FIAT. -MAR More

Best car buying experience i've ever had! Tony was attentive and took care of all my questions. I felt like a VIP throughout the entire process. attentive and took care of all my questions. I felt like a VIP throughout the entire process. More

Dustin gives excellent service. He explained to me that I had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenan had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenance service performed on my Jeep, which Dustin recommended. Thank you Dustin! More

After having a terrible experience at another dealership, I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. R I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. Rhonda was prompt, professional and very honest during the entire transaction. Sam Hall, the General Sales Manager, met with me to evaluate my trade-in and gave me a very fair price without having to haggle. With these things agreed on, I left a deposit on the vehicle. During the next few days, Jeff Duncan helped me beat the loan rate offered by my bank, and was available for any questions or concerns I had. On Saturday we came to pick up the new Jeep, and it was all washed, gassed and ready to go. The sales paperwork was a quick and easy process. Rhonda spent time hooking up my phone to the Jeep and showing me how to use its features. Other salesman who were not part of my transaction, came up to congratulate me on my new Overland Summit, and were very friendly each time I was in the showroom. I have bought cars from Mercedes, BMW and Volvo, and this was by far one of the best sales experiences I have had. Additionally, my new Jeep is AWESOME! I would HIGHLY recommend this dealer to anyone in the market for a new vehicle. I drove and hour to give them my business and would again. More