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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 820 reviews

June 05, 2021

Mr. Mario Adams is a very friendly person and have a nice personality. He treated us like a king & queen. He was easy to talk and the negotiation ended up smoothly. I highly recommend dealing with him when b More

by Jos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to post this positive and enthusiastic review for Mario and our Criswell team! We are delighted to hear that you had such a great experience!

May 29, 2021

Upon arrival I was greeted by Mario, I purchased a 2017 Ford Mustang GT 350. Not knowing how to drive “stick” Mario was generous enough to take me around and give me a few pointers. Mario was even graciou More

by Jamesnealkirk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morris
Jun 02, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on the purchase of your Mustang! We are pleased that you are able to share that our team went above and beyond to ensure that this wold work for you. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 22, 2021

The entire experience was amazing! Santos Velis is The entire experience was amazing! Santos Velis is excellent, and will go above and beyond for his customers! He get's 10 Stars in my book! More

by Hinckle21901
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Velis
May 26, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for this positive and enthusiastic review for Santos and our Criswell team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 19, 2021

We were blown away!! We went to this dealership not expecting anything due to a horrible experience we had from another dealership. We met with Mr. Santos Velis, Sales Consultant, at this dealership. H More

by Sandra S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Velis
May 22, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on the purchase of your new vehicle! It's great to hear that Santos could exceed your expectations for what the car buying experience can be. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members!

May 13, 2021

I bought my 2020 Wrangler there last May and they were amazing! I recently moved and needed my BOS and Leon was on top of it ASAP! I couldn't ask for better customer service. More

by AngP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We're so happy we were able to help you out! Thank you for taking the time to reach out with this positive feedback!

May 10, 2021

The entire process with Criswell was problematic.- A The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle More

by Kansas City, MO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Travis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Glassic
May 09, 2021

The folks here were very kind! From sales to my financer overall a wonderful customer service experience, will be coming back and recommending to friends! More

by Denisbenitezjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Bitter
May 11, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to hear that you had a recommendation worthy experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 07, 2021

I cannot say enough good things about this dealership. From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal More

by jessicaamber1031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Bitter
May 11, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for choosing Criswell for the purchase of your new vehicle! We are thrilled to read that you found Kathryn to be knowledgable, patient, professional, and helpful. We look forward to working with you again for all of your future automotive needs.

May 04, 2021

Thrilled with my new car and working with Kathryn at Criswell. The process was so easy, I was clear about my wish list and price and they worked to find me a great car. Thank you! More

by Carolynk2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Bitter
May 05, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your recent purchase! We are so happy to hear that Kathryn was able to help you find just the right vehicle at just the right price! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 03, 2021

Kathryn was amazing to work with. She helped my fiancé buy his car a few years back and we reached out to her when I needed a new car. She helped us out and answered all of our questions! More

by vicmess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Bitter
May 04, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Excellent! We are ecstatic to hear that once again, Kathryn was really able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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