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Criswell Honda
Germantown, MD
3,025 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,025 reviews
January 13, 2026
Helpful and friendly service without much back and forth or run around from the sales manager. or run around from the sales manager. More
by calvinwise
December 22, 2025
The dealership is overall welcoming and a great atmosphere, you can tell they all work hand in hand to give you the best results in the end. atmosphere, you can tell they all work hand in hand to give you the best results in the end. More
by Jocelynmelanie1996
Employees Worked With
December 21, 2025
Natasha was really helpful, kind caring, and understanding. I saw her as a very hard worker who cares about her customers. The dealership itself was awesome as well. understanding. I saw her as a very hard worker who cares about her customers. The dealership itself was awesome as well. More
by sassurian
Employees Worked With
December 05, 2025
Hamza helped me and my father navigate the tricky waters of dealing with a dealership. of dealing with a dealership. More
by Ntsears13
November 25, 2025
After they take your money, good look getting ahold of anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly b anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly by the salesmen stating the aftermarket parts on the car at the time of the sale would not impact the warranty. Fast forward 2 years later I have my first issue. Its an expensive $3500 repair that is being denied coverage due to the parts that were on the car when it was sold to me. No one will call me back or respond to my emails. I am out of the $3500 warranty that does nothing for me and magically when trying to work out a refund from the dealership who sold me a warranty that did not even qualify (words directly from the warranty company) they go ghost. I also attempted to cancel the Maintenance package within a week from getting it from them when realizing how terrible or overpriced and the salesmen lied to my face and never did what he was supposed to do to cancel it. Stay far away. More
by stayawayfromhere
November 08, 2025
Alejandro was exceptional! He got us in and out in record time! He listened to our needs and we didn't feel pressured at all, very personable salesman! He got us in and out in record time! He listened to our needs and we didn't feel pressured at all, very personable salesman! More
by ehkatch
November 04, 2025
I haven't owned a car in 10 years and this was my first experience with this dealership. It was great! 100 percent professional. Hamza did an amazing job and hooked me up with a great ride for a good price experience with this dealership. It was great! 100 percent professional. Hamza did an amazing job and hooked me up with a great ride for a good price. He's very good and a professional at what he does.He listened to my needs and fulfilled them. I would definitely recommend him if you're interested in a reliable vehicle. Thank you Hazma and Criswell Honda of Germantown, Maryland. More
by Hiram Leon
November 03, 2025
Hamza was very helpful and considerate. Since I’m coming from another state, he made sure the car was ready when I got there. He even helped me return my rental car! Thank you once again!! Since I’m coming from another state, he made sure the car was ready when I got there. He even helped me return my rental car! Thank you once again!! More
by adrienne8196
Employees Worked With
October 25, 2025
Very nice dealer and I really appreciated my sales person. She was very nice and helped me get a deal I was looking for. person. She was very nice and helped me get a deal I was looking for. More
by caleb miller
Employees Worked With
