Criswell Honda

He made the deal happen Talked with Tommy over the phone about a vehicle we were interested in . We were coming from 3 hours away, he was very quick and efficient in giving u Talked with Tommy over the phone about a vehicle we were interested in . We were coming from 3 hours away, he was very quick and efficient in giving us extra pictures and information about the vehicle . He even got us a deal we couldn’t resist over the phone. When we arrived the car was ready and pulled up for us to look at it and was everything he had promised. He was also very comical and made the process of purchasing a new car go quick and easy. If anyone can make a good deal happen Tommy can. More

Excellent Customer Service Shopping at Criswell was a great experience with Natasha Parsard as my consultant, she was very open, honest, informative and patient into getting the Shopping at Criswell was a great experience with Natasha Parsard as my consultant, she was very open, honest, informative and patient into getting the vehicle of my choice, she took her time and explained every detail of my new HRV, which i love. I'd recommend anyone to Natasha, she works hard to satisfy the customer needs. Thank you Natasha for your remarkable service. More

Road Trip! I brought my car in before driving to North Carolina and I knew I was a little behind in my maintenance. Anthony could not have been nicer, explained I brought my car in before driving to North Carolina and I knew I was a little behind in my maintenance. Anthony could not have been nicer, explained everything to me that needed to be done, kept me posted while the work went on. I felt like my car was in the best shape to make the drive. I'd recommend Anthony and Criswell. More

Everything was excellent! This was my first time buying a car and i must say it was excellent! I had gone to other dealers but wasn't what i was looking for. I was helped by Ja This was my first time buying a car and i must say it was excellent! I had gone to other dealers but wasn't what i was looking for. I was helped by James, i told him what kind of car i was looking for and he showed us what was available. He was very pleasant and was able to answer all my questions i had. Great personality, knowledgeable, and very family influenced which is why i felt comfortable enough to make a purchase with him. More

Excellent-special thanks to Kevin Ferguson & Jessica Baum We purchased a 2018 Accord last week from Chriswell Honda in Germantown, MD. Prior to this, we had researched through the Internet and read many revi We purchased a 2018 Accord last week from Chriswell Honda in Germantown, MD. Prior to this, we had researched through the Internet and read many reviews, went to look at cars at various dealerships..and then on a Sunday morning we emailed several dealerships with a specific inquiry. Chriswell Honda--Kevin Ferguson --was the first to respond, and not only did I get an "automatic " reply from Chriswell Honda, but also a personal note from Kevin, responding to my inquiry, and when I replied with a question, (on a Sunday, when the dealership was closed), Kevin promptly sent another email, with a concise reply to my question. (He was working on his day off.) We met with Kevin the following day, and he was professional, knowledgeable, and we liked his tenure with Chriswell and the fact he had a strong background in Honda service and through our conversation he clearly demonstrated how well he knows the cars. Kevin worked with us to put together a deal to fit our budget, and coordinated our Costco benefits for discounts in buying the car. He was super about our trade in, and got us a decent deal on that, much appreciated. He handled every detail in the best possible way. At every decision point, he gave us all the information so WE could make the best choices for us. No pressure, just helpfulness and attention. Prior to coming in, we had pretty much thought we'd decline any extended warranties offered, because we know Honda is a good car, and so why should we go for additional warranties? But we changed our minds-and did it freely after meeting Jessica Baum, and taking a few minutes to get a full explanation of what is and isn't covered by the 3 and 5 year warranties. It was easy to conclude that we wanted the 7 year extended plan. There was no pressure whatsoever to take these, but the plans are so good and not expensive, and weighing everything it just made best sense. Jessica couldn't have been a better rep to explain how these warranties work in detail, and the advantages. Jessica is an encyclopedia of knowledge who knows the information inside out and told us to stop in any time with any coverage question that pops up in the future. Everyone we met went out of their way....Gary Graves, who leads the Lojack and Cilajet group was great, and took extra time to explain how the Lojack technology works. He's a retired dentist --and a quality person and you can tell he's an important part of the Chriswell team. All in all, quality people, a great car, and a top notch experience beyond expectations! Thanks! More

Excellent!! Kwame and the entire staff were great!! The made the entire process easy and met my needs and prices. Would highly recommend them! Would definitely go Kwame and the entire staff were great!! The made the entire process easy and met my needs and prices. Would highly recommend them! Would definitely go back in future for more vehicles! More

Knowledgeable salesman and efficient Financial processing My husband and I worked with knowledgable salesmen who really knew their Honda products especially the Honda sensing technology (Kwame Odum and Victor My husband and I worked with knowledgable salesmen who really knew their Honda products especially the Honda sensing technology (Kwame Odum and Victor Castro). I didn't feel the sales pressure and they were sensitive to our schedule needs. Jessica explained the financing options and the warranty and additional coverages effectively while being extremely efficient and streamlined. More

Nice service The entire purchasing experience is very good. Victor explained and demonstrated all the features of vehicle to us. Took care of removing the tags fro The entire purchasing experience is very good. Victor explained and demonstrated all the features of vehicle to us. Took care of removing the tags from our trade-in car. Very professional. More

A Most Wonderful Experience We were welcomed and treated like family. Jim Walker and Dominque Vattuone were friendly, helpful, competent, and exceedingly professional. This is ou We were welcomed and treated like family. Jim Walker and Dominque Vattuone were friendly, helpful, competent, and exceedingly professional. This is our third vehicle purchased from Criswell. We will soon purchase a fourth. I would never buy a car from anyone else, nor would I ever recommend a dealership other than Criswell Honda. More

Excellent Service Dominique did a fabulous job he followed up with everything quickly and answered all my questions. Very professional. When I went back to have a secon Dominique did a fabulous job he followed up with everything quickly and answered all my questions. Very professional. When I went back to have a second key made he took care of everything and the man, Jaffar, who helped me in that process as Dominique out also did a fabulous job very good customer service from everyone involved. Finance manager Jim, was very helpful and giving me additional information answering all my questions regarding the service contract. More