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Criswell Honda

Germantown, MD

4.8
2,931 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,931 reviews

February 04, 2018

Professional and attentive Steve Kwon is very professional and answered all my questions even if he was not sure, he consulted someone else and always got back to me. He explain More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Baum, Umar Chaudhry, Steve Kwon
Feb 06, 2018 -

Criswell Honda responded

Our team works hard to make sure you are a satisfied customer and we are glad to hear that we met our goal! We value your business at Criswell Honda and appreciate you taking the time to share your story with us.

February 03, 2018

Great Sales Associate / Shady Finance Guy I having nothing but great things to say about the sales associate Jae Lim. I would highly recommend him. Overall I’m satisfied with the experience More

by InsanelyOne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lim, Victor Azari
Feb 06, 2018 -

Criswell Honda responded

We are really glad to know that you had an overall great experience at Criswell Honda. It's super to hear that Jae met your expectations. We value your feedback and apologize for any frustration or confusion experienced during financing. Your comments have been forwarded to members of our management team. We certainly hope that you will give us another opportunity to work with you again in the future.

January 26, 2018

Highly Recommend Dominique Vattuone - Outstanding!! This is my 3rd car that I've leased from Dominique at Criswell Honda in Germantown. He has made the car buying and leasing process so positive that I More

by tgarnica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2018 -

Criswell Honda responded

Thanks for sharing your story with us and for coming back to Criswell once again! The excellent service provided by Dominique is often highlighted by our customers and we are not surprised to hear that you had yet another outstanding experience. We appreciate your recommendations and the opportunity to work with your friends and family to help them find the cars that they really want too. We look forward to seeing you again when it's time for your next Honda.

January 25, 2018

"Excellent Service Beyond my Expectations" I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have vi More

by GraciaRuiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Galvez Service Advisor was excellent and prompt to assist me, thank you Mauricio, George Ayoub
Jan 26, 2018 -

Criswell Honda responded

We're so glad you are back! We are happy to hear that our service team met and exceeded your expectations. Our team is committed to providing outstanding customer care and excellent service for your vehicle. We look forward to seeing you again when your vehicle is due for its next service.

January 21, 2018

My absolute best car buying experience! I purchased a Honda Pilot Touring through Mike Kelley, who is not only knowledgeable, but an excellent sales rep to work with! Truly had an excellent More

by Raquel O Ly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Baum, Rameez Haq, Michael Kelley, Umar Chaudhry
Jan 23, 2018 -

Criswell Honda responded

We are pleased to hear that you had an excellent experience at Criswell Honda with the help of Mike Kelley. We appreciate your review and look forward to working with you again in the future.

January 20, 2018

Great customer service The staff was very nice. They made buying a car very easy. They had the best price in the DMV for what i was looking for! Ask for Jae he will take car More

by Sesker15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Lim
Jan 23, 2018 -

Criswell Honda responded

Thanks for choosing Criswell Honda for your recent car purchase! Our friendly and professional sales team works hard to provide you with an excellent buying experience. We're so glad to hear that Jae took care of making buying a car very easy for you.

January 20, 2018

Exceptional experience We came in a few days after my husband purchased an Accord to purchase a Pilot for myself. My husband had already communicated to Brandon Lindsey the More

by HZZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Russo, Rameez Haq, Brandon Lindsey, Mike Tomazos
Jan 22, 2018 -

Criswell Honda responded

We appreciate you taking the time to share your comments with us about your recent car buying experiences at Criswell Honda. It is great to hear that our sales team provided outstanding customer service and made the entire buying process as stress-free as possible. We are very happy that you are a satisfied customer and our courteous and professional team looks forward to the opportunity to help your friends and family find the Hondas that best suit their needs also.

January 20, 2018

A terrible service I leased a Honda Accord 2017 last year. In October. Within two weeks the entertainment console/ display was not working. I have taken the car to the s More

by TheoRuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know the names
January 18, 2018

Beyond great My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a More

by Golden Buckeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tania Joya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Callaway
Jan 19, 2018 -

Criswell Honda responded

Thanks so much for sharing your story with us! It's wonderful to know that our courteous and capable team got your vehicle taken care of and got you off and going again in a quick and efficient manner. We welcome you to stop by anytime you are in the area!

January 17, 2018

Great customer service! This is our second purchase from Criswell Honda! This time we dealt with Dominique and he was just amazing to work with and we highly recommend him to More

by MacanSZheng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Criswell Honda responded

Thanks for returning to Criswell for your new Honda! Dominique is well known for providing an exceptional car buying experience. We appreciate your recommendations and are sure Dominique will be ready to help your friends and family find the Honda that suits their needs too.

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