Criswell Honda

Professional and attentive Steve Kwon is very professional and answered all my questions even if he was not sure, he consulted someone else and always got back to me. He explain Steve Kwon is very professional and answered all my questions even if he was not sure, he consulted someone else and always got back to me. He explained me all the features of the car before, during and after the test drive. The manager, Umar, went out of his way to get my car of choice from another dealership because they did not have the color I wanted - all of this happened in less than 24hrs! Jessica, the financial person stayed way past her off time because I could not make it there any earlier. She, as well as everyone else in the dealership, was so patient with me and addressed all my questions. They beat another dealer's offer and I could have not asked for better service AND price! Thank you Criswell! More

Great Sales Associate / Shady Finance Guy I having nothing but great things to say about the sales associate Jae Lim. I would highly recommend him. Overall I’m satisfied with the experience I having nothing but great things to say about the sales associate Jae Lim. I would highly recommend him. Overall I’m satisfied with the experience and with the used car I purchased. My only complaint is the finance guy. I knew he was going to do the hard sell on the warranty but I pushed back and he acquiesced. However, as I’m about to sign the loan application I noticed that the monthly payment was more than what he had already told me it would be. Upon further inspection he had included a life insurance plan that would pay off the vehicle if I died. I did not ask for that and he did not tell me it was included. I found that to be very shady and really turned me off. When I called him on it, he told me it was in my best interest because if I died, “the car would go to the finance company, not your spouse”. Which is of course complete xxxxxxxx. The car is in both of our names. He reluctantly removed the insurance and I got the car at the originally agreed upon monthly payment. More

Highly Recommend Dominique Vattuone - Outstanding!! This is my 3rd car that I've leased from Dominique at Criswell Honda in Germantown. He has made the car buying and leasing process so positive that I This is my 3rd car that I've leased from Dominique at Criswell Honda in Germantown. He has made the car buying and leasing process so positive that I had to share my experience with family and friends. After I told them about how friendly and patient Dominique is, my niece and sister’s fiancé went to see him and both bought cars from him. What stood out the most about Dominique is how he made every effort to make sure that I was getting the car that I really wanted. I just leased the Honda Civic EX and couldn’t be happier!! More

"Excellent Service Beyond my Expectations" I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have vi I have brought my Honda Odyssey for Service at Chriswell Honda in Germantown MD for several years now; I have been very satisfied every time I have visit. This last time I needed service done for my car, I decided to go somewhere cheaper for my wallet, I came to find out that it was a waist of time for this place had no updated equipment to do a proper diagnostic test on my Honda Odyssey, so I desired to came back to Chriswell Honda for they have always done an excellent job on my car. I would like to thank George Ayoub as i had run into an small problem he was prompt to step in and resolve the problem with excellent management skills and a outstanding personal disposition that exceeded my expectations. George confirmed once again why I continue to come to Chriswell Honda. Thank you George A. More

My absolute best car buying experience! I purchased a Honda Pilot Touring through Mike Kelley, who is not only knowledgeable, but an excellent sales rep to work with! Truly had an excellent I purchased a Honda Pilot Touring through Mike Kelley, who is not only knowledgeable, but an excellent sales rep to work with! Truly had an excellent experience! More

Great customer service The staff was very nice. They made buying a car very easy. They had the best price in the DMV for what i was looking for! Ask for Jae he will take car The staff was very nice. They made buying a car very easy. They had the best price in the DMV for what i was looking for! Ask for Jae he will take care of you! More

Exceptional experience We came in a few days after my husband purchased an Accord to purchase a Pilot for myself. My husband had already communicated to Brandon Lindsey the We came in a few days after my husband purchased an Accord to purchase a Pilot for myself. My husband had already communicated to Brandon Lindsey the exact vehicle I was interested in. He had the car out front waiting for us when we arrived. The entire team we worked with, Brandon Lindsey, Rameez Haq, Mike Tomazos, and Andy Russo, were professional and enjoyable. They each made the process stress free, which was amazing because I detest the entire car buying process. They truly care about the customer and satisfying the customer as opposed to their customers just being a number. They were personable and genuinely wanted to make us happy. We will certainly be back in the future as well as refer family and friends to them. More

Beyond great My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a flat tire in a snowstorm, I exited at Father Hurley Blvd and pulled into a shopping center. My wife found the the Honda dealer in Germantown on her non- GPS phone. A patient woman ( Tina? or Tania?) in service figured out where we were from the names of the shops and gave us directions to Criswell Honda. When we pulled into the service dept.,a young white man quickly directed me to an area where the tires could be checked and inflated. My wife went to the customer lounge. An older black man checked our tires and inflated all of them to the proper pressure. He then reset the tire pressure warning light. He was very efficient, helpful, friendly and courteous. There was no charge and no paperwork. I moved our 2014 Accord outside and went to the customer lounge to get my wife. Our only complaint is that the service was done so quickly that my wife did not have time to finish her delicious coffee. We will be returning to Wash. this year and dropping off a plate of cookies for the service dept. if we can find Amaranth Drive again. More

Great customer service! This is our second purchase from Criswell Honda! This time we dealt with Dominique and he was just amazing to work with and we highly recommend him to This is our second purchase from Criswell Honda! This time we dealt with Dominique and he was just amazing to work with and we highly recommend him to anyone who's looking to purchase and new Honda! The transaction was seem less and smooth. Thank you again Dominique for your great service! More