Criswell Honda

Great purchase experience with Criswell Honda sales team A huge thank to Kevin, Natasha, Mark and Jim for their dedication while assisting with my old car trade-in and selling me a new CR-V. I am very happy A huge thank to Kevin, Natasha, Mark and Jim for their dedication while assisting with my old car trade-in and selling me a new CR-V. I am very happy with the CR-V we purchased! More

No wheel alignment report I took my car for a wheel alignment, and it took them almost four hours to finish it because they only have one machine available for that service and I took my car for a wheel alignment, and it took them almost four hours to finish it because they only have one machine available for that service and they were stuck with another car.They had to do the alignment in another nearby dealer and I did'nt get the report of the wheel alignment.So, I have no idea if they did the alignment. Moreover, they "did" a multi inspection report, but it was not given to me,either. Ten days later, a representative called me to do a survey, and I explained to her my situation. She told me that I was going to get a call from the manager. Since then, I am waiting for that call. I will never buy a car from this dealer. More

Disappointing and Unhelpful — No repairs made I went to Criswel Hondal in Germantown because they are close to where I live even though I purchased my car at a Honda dealership about an hour from I went to Criswel Hondal in Germantown because they are close to where I live even though I purchased my car at a Honda dealership about an hour from here. From the time I pulled into the service reception area, the service advisor showed little interest in helping me. No enthusiasm or customer service skills but he was sure quick to tell me all the ways I could possibly be wrong and even quicker to tell me that I'd be fully responsible for my repairs without even looking up my car to see if there was any warranty left. I ended up speaking with the service director and it seemed to be a good meeting, but when he chose not to call me back after the appointment I had with the technician the next day, I realized that they really had no interest in working with me at all. I ended up going back to the dealership where I purchased my car and my repairs were covered 100% under my Honda Certified warranty despite being quoted over $900 out of pocket by this dealership. Out of curiosity, I asked the dealership I ultimately worked with how much this would have cost if there was no warranty and it was under $600. On top of it all, that is a very surprising difference in cost! I will not return to Criswell Honda to service my current Honda nor to trade it in there when the time comes. They're right down the road but they've lost my business entirely! More

Another Great Car Purchase From Criswell Honda We've purchased several cars with Criswell Honda and have always had a good experience. Dominique was very friendly and knowledgeable and gave you tim We've purchased several cars with Criswell Honda and have always had a good experience. Dominique was very friendly and knowledgeable and gave you time to make a good decision; You never felt like you were pressured to do something. Definitely would recommend him and that dealership. More

Best car buying experience! I walked into the dealership with the intention of just getting some ideas for a new car, but right away I was welcomed by a friendly salesperson. The I walked into the dealership with the intention of just getting some ideas for a new car, but right away I was welcomed by a friendly salesperson. The sales manager Rameez made every effort to make sure all of my questions were answered about financing and leasing a car. I didn't expect to drive away with a new Honda the exact same day. Awesome experience all the way from Rameez, and Brandon!!!! More

One-of-a-kind experts at Criswell. This is the second time we purchase a Honda vehicle at Criswell and couldn't be happier to make this purchase with the guidance of Dominique Vattuone This is the second time we purchase a Honda vehicle at Criswell and couldn't be happier to make this purchase with the guidance of Dominique Vattuone. He informed us of all of our options and was never pushy to make a quick sale. Dominique is a very knowledgeable, caring, attentive, and patient salesman. On the finance side, we worked with Andy Russo and I can honestly say he was outstanding! We had our 2 year old with us so Andy made sure to expedite the process but also making sure we didn't miss out on critical information. He made the finance process run smoothly and I will say it was a very pleasant experience. Manager Esteban Mesa is very efficient, courteous, and professional as he makes himself readily available for support when needed and continuously works in unison with his team. Overall, we had a great car-buying experience at this dealership and look forward to working with this team when we come back for our next Honda. More