Criswell Honda

Excellence Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance pers Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance person Jim who kept "strongly insisting" that I get this warranty and that warranty. By the time that finance was done with this practice called "add ons" the sales representative gets an incentive and/or a commission out of the sale. They had a field day with me. When I called today "Kye" of the sales managers there at Criswell Honda said to me and I quote "we're not allowed to make a profit". Your not supposed to make a profit when it takes advantage of others. DON'T GO HERE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF. #ripoff #pissedoffcustomer #poormanagement #greedy #fake A year later January 2017, I came back to cancel all of my warranties and the Finance representative said to sign the warranty and let him submit it. I waited 8 weeks so I called the warranty company. They said and I quote "there was never any cancellation sent in." I was extremely perturbed and called the fiance manager (she immediately cancelled all the warranties totaling 2450 dollars (I checked my car statement.) Ms. Johnna Nagiecki was extremely helpful and courteous! Thank you Ms. Nagiecki! I had came here on 03/12/2017 to purchase a new vehicle. My experience was nothing short of amazing. Natasha Parsard showed amazing customer service as well as proper decorum and demeanor towards me. I had a great experience this 2nd time around coming to purchase a vehicle from start to finish. Natasha was very amiable and an amazing person and mother. Thank you Natasha for making my visit a memorable one! Keep being you Natasha! More

Some hiccups but otherwise excellent Kevin Ferguson helped me get my dream vehicle. I have been tracking the production and development of the new 2017 Honda Ridgeline since it was first Kevin Ferguson helped me get my dream vehicle. I have been tracking the production and development of the new 2017 Honda Ridgeline since it was first debuted in early 2016. I've been talking to Kevin about it every time I went into the dealership for service on my 2006 Element....asking what the trim levels would be, the pricing, and when they would start being delivered to the dealerships. I was one of his first calls when the first Ridgeline hit Criswell Honda and one of his first test drives in the RTL-E trim. Since that first drive, I knew that I had to have this truck. Negotiations and discussions started in late September, and when we both discovered that the trim level and color I wanted amounted to a vehicular version of a unicorn, we both set to work trying to figure out how to make this unicorn real. I'm not going to lie that it wasn't difficult, in fact it was pretty difficult, resulting in months of waiting, trying to get dealers to trade, and trying to understand how the Honda customer ordering process worked. The good news was that since I wasn't hurting for a new vehicle, I was able to wait out the process. In the end (five months later) both Kevin and I had rattled enough cages that Honda was finally producing my truck, for me, only me, to be sold only to me. Kevin wouldn't even let anyone look at the truck once it arrived and everyone knew that the truck was already spoken for. On top of everything, Kevin understood the difference between a simple transaction and understanding how to treat a long-term loyal customer by making sure I wasn't handed off to everyone on the sales team, was straight forward in both what he could and couldn't do, and by making sure I got the best possible deal for my unicorn. By the time I drove off the lot, I not only had my dream truck, but have firm partner in Kevin for all my future car buying needs. More

Good services excellent My first Honda Accord was purchased in 2005 for my wife,four year later i purchased a 2009 Honda Accord for me.Criswell Honda is best dealership in th My first Honda Accord was purchased in 2005 for my wife,four year later i purchased a 2009 Honda Accord for me.Criswell Honda is best dealership in this area. More

Second Car Purchase - Excellent and easy experience All staff is helpful and very friendly. Second car purchase was a Civic Hatchback Touring, great value with all safety features for a young driver in All staff is helpful and very friendly. Second car purchase was a Civic Hatchback Touring, great value with all safety features for a young driver in this case. Helpful sales and knowledgeable about all functions of the cars. 100% customer service all round. Excellent finance representative also, again very knowledgeable, provided good advice and found multiple ways to save on finance rate and first time driver discounts. Would recommend this dealer and go back again. More

Great Guy! Enjoyed working with Jae. I had to come from out of town and he was very accomodating. No pressure and met my budget. I would worm with Jae again. Enjoyed working with Jae. I had to come from out of town and he was very accomodating. No pressure and met my budget. I would worm with Jae again. More

Outstanding Sales and Service Professionals I just bought my third Honda Fit at Criswell Honda in Germantown. I keep coming back to Criswell Honda because of the stellar and consistent service I just bought my third Honda Fit at Criswell Honda in Germantown. I keep coming back to Criswell Honda because of the stellar and consistent service throughout, year in and year out. But most importantly, if you are in the market for a new car, I highly recommend you work with Dominique Vattuone. He is a gem of a person and very knowledgeable and friendly in helping you get the best deal possible for your car. This is the second time he has helped me buy a Honda and I love my new car. Thanks Dominique for your always concierge-level of service when helping your customers make a new car purchase. More

Made getting my first car a great & easy experience! Yanet Lopez worked with us to help me buy my first car! She listened to what I was looking for and helped me find the perfect Honda for me. Great expe Yanet Lopez worked with us to help me buy my first car! She listened to what I was looking for and helped me find the perfect Honda for me. Great experience! Went in just looking and left a few hours later with the perfect car for me! More

Top notch. Knowlegeable salemen. Everyone very helpful. Luis was excellent. We bought a CR-V from him. He was thorough and explained everything to us. He knew all the buttons and functions of the vehicle. J Luis was excellent. We bought a CR-V from him. He was thorough and explained everything to us. He knew all the buttons and functions of the vehicle. Jessica, at Finance, was also excellent. She was quick and efficient, and explained all the financial details clearly. We recommend Criswell, and Jessica and Luis in a heartbeat. More

Only place to go I purchased a Honda CRV in 2007 from Victor Castro and the experience was as about as painless and streamlined as it could be. The car he sold me was I purchased a Honda CRV in 2007 from Victor Castro and the experience was as about as painless and streamlined as it could be. The car he sold me was as excellent as the service I received. When I was in the market for a new car 10 years later, Criswell was the only dealership I wanted to work with and I was happy to learn that Victor was still there. I told him what I wanted, how much I wanted to spend, what I wanted for my trade-in, and he made it happen. He and Andy Russo made the paperwork easy. Then Victor took the extra time to teach me as much as he could about all the fancy extras in my new CRV. The people there are nice, they are friendly, and they are happy to see you walk out as a satisfied customer. More

Amazing experience! It's really important to me to have clear communication and avoid games when I purchase. Eric at Criswell couldn't have been more helpful, friendly a It's really important to me to have clear communication and avoid games when I purchase. Eric at Criswell couldn't have been more helpful, friendly and transparent. Thank you for a really quick and easy experience. Eric excels at his job! More