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Criswell Honda

Germantown, MD

4.8
2,990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,990 reviews

September 28, 2022

Excellent car buying experience. Dominique was very knowledgeable and thorough! I highly recommend him if you’re in the market for a vehicle More

by Gracehagan999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Criswell Honda responded

Thank you for sharing your recommendations! We hope you enjoy your new vehicle from Criswell Honda!

September 26, 2022

Racially profile/ horrible services take your car elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for More

by Zenaida Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tania Joya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber, Tony Curtis
Sep 30, 2022 -

Criswell Honda responded

Our goal is to deliver a positive experience, and it's disappointing to see this feedback about your experience at our dealership. Your comments have been shared with our management team for further review. Again, we apologize that your expectations were not met and hope you will consider allowing us another chance to provide a better visit.

September 17, 2022

This is about my salesman, Dominic Vatuone. Dominc makes me feel comfortable and that is why I drive 2 hours to purchase cars from Criswell Honda. Dominic makes me feel like a part of an extend More

by lenchnerj
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Criswell Honda responded

Thank you so much for sharing this positive review and your kind comments. We value your business and look forward to working with you again.

September 11, 2022

I am Criswell Honda customer for the last 5 years. Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she i More

by M Turan
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tania Joya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Criswell Honda responded

It's disappointing to see your recent visit did not meet the high-quality service you've come to expect from Criswell Honda. We appreciate your feedback and sincerely hope you'll consider giving us another chance to provide a better experience in the future.

September 10, 2022

My 1 year Odyssey with 27k miles need both front struts to be replaced due to manufacturer issue. No previous accidents or any problems with it until now. Criswell Germantown do not have the pieces to fix More

by Hoskins
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erick Giron, Tony Murray
Sep 14, 2022 -

Criswell Honda responded

We are very sorry to see you are experiencing these issues with your Odyssey. Thank you for taking the time to share this feedback. Your comments have been shared with our management team for further review, and we welcome you to reach out to our service manager if you would like to discuss the details of this experience. Again, we apologize for any inconvenience and hope this service concern can be addressed quickly and to your satisfaction.

September 06, 2022

David is one of the nicest guys I ever met in the car business. He guided us through the whole process of finding the car we wanted for our family. He was very patient with us and we never felt pressured More

by Hair97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Glushakow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Criswell Honda responded

Thank you so much for sharing this positive feedback! We're thrilled to know you had an amazing car buying experience while working with David. We hope to be of service to you again in the future at Criswell Honda!

September 05, 2022

Duane and his Manager Kevin were very professional and friendly. It was a great buying experience! We got everything we wanted as a reasonable price. Thanks Guys :-) More

by C Dawson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Joseph, Kevin Ferguson, Duane Townsend, Jordy Ramirez
Sep 07, 2022 -

Criswell Honda responded

We're happy to see our team provided an excellent buying experience! Thanks again for choosing Criswell Honda for your recent purchase.

September 02, 2022

Courtney Clarke was so helpful and professional. She was amazing! Solved my problem quickly and was so friendly. She kept me informed in her responses. Truly an asset to the dealership. More

by Lorrainesaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Clarke
Sep 07, 2022 -

Criswell Honda responded

We're happy you found our staff to be so supportive during your experience here at Criswell Honda. Don't hesitate to reach out if we can be of further assistance.

September 01, 2022

Was extremely pleased with Sean Nazemian service. My son and I found his Expertise and knowledge very helpful. First salesman at a dealership that was completely non-pushy in any aspect. Sean kept ch More

by ccunningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Criswell Honda responded

Thank you so much for sharing these kind comments and your recommendations! We value your business and hope you'll keep us in mind for any additional automotive needs.

August 30, 2022

He was very professional in helping me to find my Lexus,I will highly recommend Sean to everybody in marketing to buy a car. More

by Devonsellers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Criswell Honda responded

We are glad we could help! It's great to see you were satisfied with your car buying experience. Don't hesitate to reach out if we can be of further assistance.

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